Facebook has an algorithm that screens out messages from people who are not connected to you. Should the algorithm deem that a message from a stranger is not worth reading, it redirects the message to a filtered messages folder. Messages in the filtered folder do not give any notification. You can still access the hidden […]

If you receive a large number of messages on your Facebook page every day, the inbox will become unmanageable pretty fast. To avoid scrolling through a long list of conversations to find what you want, you may add labels so that you can filter them out later. Continue reading to find out how to filter […]

When you greet customers automatically on a Facebook Page, it gives them a good impression of your service. You can also take advantage of this feature to redirect customers to your frequently asked questions page or display a public announcement about temporary changes in your services that might affect the reply time. An automatic greeting, […]

When you have to interact with many customers in a day, remembering their information for further support can be a huge pain. Even though the information is still available in the conversation, you may have to scroll up a lot to read it again, which is time-consuming. Typing your customers’ information into a separate app […]

Supporting a large number of customers on your Facebook page each day can be exhausting. Depending on your business, you may typically start conversations with your customers with similar statements, questions, or answers. If this is the case, creating a list of frequently used replies can save you time by eliminating the need to type […]

If your Facebook page attracts users from many countries around the world, writing your posts in multiple languages is a good idea. Writing posts in the same languages that your readers speak will also help your posts have higher visibility on their timelines. Continue reading to find out how to write a post in multiple […]

If you are the owner of several Facebook pages and some of them are similar, merging the pages may be a good idea so that it is easier to manage your information and keep all the notifications and messages from fans under control. Merging two Facebook pages can be done using a built-in tool in […]

Facebook’s Messenger app has some hidden tips and tricks that are just waiting to be discovered. If you are a fan of chess, then we have some good news for you. You can unlock and play a secret chess game in Facebook Messenger and play head-on with a friend. The game is played through the […]

With its video uploading and sharing features, Facebook is trying to compete head-to-head with the video-focused site YouTube. However, unlike YouTube, the way Facebook organizes video content on your timeline may make it hard for you to find a video you have already viewed. Furthermore, finding a video that you have previously watched is really […]

If you have multiple Facebook accounts or if the members of your family share one Android tablet, you can take advantage of the latest feature which supports multiple Messenger accounts on one device. You simply add all of your accounts to your device so that you do not have to log out and log in […]