Outlook: How to Recall a Sent Message
Posted by Rob Rogers in Microsoft Outlook
Have you ever clicked send on a message and then remembered that you forgot to attach that important file, or realized you put the wrong time down for a meeting? Outlook allows you the option of recalling a sent message. Here’s how:
For Outlook 2003:
1. Go to the Sent Items folder.
2. Find the message you want recalled and double-click it.
3. Go to the Actions menu and select Recall This Message.
4. To recall the message:
Select Delete unread copies of this message.
(Note: the recipient needs to have Outlook opened for the message to be deleted)
To replace the message:
Select Delete unread copies and replace with a new message, click OK, and type your new message.
To be notified about the success of the recall or replacement:
Check the Tell me if recall succeeds or fails for each recipient check box.
5. Click OK.
UPDATE: How To Recall a Sent Message in Outlook 2007:
1. Click on Sent Items.
2. Find the message you want recalled and double-click it to open.
3. Go to the Ribbon.
4. In the Actions section, click Other Actions and select Recall This Message.
5. Select Delete unread copies of this message.
6. To be notified about the success of the recall, check the Tell me if recall succeeds or fails for each recipient checkbox.
7. Click OK.
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The Conversation
Follow the reactions below and share your own thoughts.
October 13, 2008 at 7:10 pm, oabo said:
Thank you, please note that if the mail is read before you recall it will send a “failure to recall” email.
December 04, 2008 at 4:17 pm, Vincenia said:
I have tried to recall a message without success even the recipient open to Outlook (Note: the recipient needs to have Outlook opened for the message to be deleted).
When the recipient clicks to recall message, the original email is still be opened to read. Why?
December 23, 2008 at 4:00 am, Anon said:
Thanks
just saved me embarrassment of not putting the subject into an email
January 08, 2009 at 5:06 am, Alice said:
No action on my toolbar. Only More Actions?
Unable to recall msg
May 06, 2010 at 8:07 pm, Anonymous said:
No action on my toolbar either. No recall either. Mine is a Year 2006. Please help.
January 10, 2011 at 10:27 am, Sehradinesh said:
Don’t just open it in preview of the main window. Double click the message, it will open in a new window. Now you will see the required options.
January 16, 2009 at 5:19 am, Frieda said:
GREAT THANKS!!!
February 01, 2009 at 9:17 am, Brian said:
Many thanks quick and straight to the point
February 18, 2009 at 9:20 am, Marian Matei said:
Thanks! Very usefull!
February 27, 2009 at 2:19 am, john said:
This recall function only works when using MS Exchange email account. It does not work with other popular email providers such as hotmail, yahoo, gmail, etc…
March 04, 2009 at 10:55 pm, Dave said:
This entry made me look like a hero – thanks for those responsible.
CEO calls in a big panic – I google, land on this entry, and shout out these instructions in the speakerphone.
Sweet.
March 24, 2009 at 8:23 pm, Randal Oulton said:
It should be noted that this only works in very limited circumstances:
- It will not work on email sent outside your organization;
- It only works in internal systems and for those using Microsoft Outlook in that internal system;
- On the recipient’s install of Outlook, in Tracking Options, Process requests and responses on arrival must be selected.
- the original message must be unread.
And, even if it is successful, the recipient gets informed that you deleted the message from his or her mailbox, perhaps making them even more curious than they would have been otherwise.
More information: http://office.microsoft.com/en-us/outlook/HA010917601033.aspx (link valid as of March 2008)
June 16, 2011 at 8:41 am, Tech007 said:
NOTE:
- Outlook needs to be open for this to be processed.
- If a user is quick enough they can get to the email and read it!!!!
We’ve just had an instance where someone recalled a message however the recipient was able to read the message. This is because Outlook was not quick enough in recalling the message. The user thought he was going mad when he’d lookes at an attachment and the email had disappeared.
Looking at the Exchange server logs the email had been recalled many hours before due to USA / UK time zone.
It’s not 100% perfect…….
June 16, 2011 at 8:41 am, Tech007 said:
NOTE:
- Outlook needs to be open for this to be processed.
- If a user is quick enough they can get to the email and read it!!!!
We’ve just had an instance where someone recalled a message however the recipient was able to read the message. This is because Outlook was not quick enough in recalling the message. The user thought he was going mad when he’d lookes at an attachment and the email had disappeared.
Looking at the Exchange server logs the email had been recalled many hours before due to USA / UK time zone.
It’s not 100% perfect…….
April 15, 2009 at 4:37 pm, Raven said:
That was helpful.
Thanks.
May 22, 2009 at 5:24 pm, neil said:
we have outlook 2007. Sent a message to 5 internal people – got back 2 successful, 2 failed, the other, zip, nada, nothing:-(( Any idea why not? We’d like to get it back – her mother died and we accidentally inculded her in the flower-note. No big deal, but it’s frustrating. She’s on the same server as us, same version as us, and no-way has she opened it up yet, but even if she had, we would have gotten the “failed” message. Didn’t do the replace option at first, but when we tried that route, still nothing from her email
July 16, 2009 at 6:29 pm, Bandit said:
Perhaps her Outlook has to be running in order for the Request to process. If she’s out of the office with the computer off, there is no client app running to process your recall request. I don’t get the impression that the recall is done at the server level.
June 15, 2009 at 9:14 am, Wafaa said:
Thanks, that was very helpfull for me.
August 28, 2009 at 5:27 am, Anonymous said:
Recall will only be success full if:
The recipient uses Outlook and Outlook is running
The recipient’s mailbox must be open for the recall to success
Message Recall will not be successful if:
The recipient is not using Outlook
The recipient is not logged on to the mail service provider
The message has been read
October 07, 2009 at 3:49 pm, Anonymous said:
Solution: Think and re-read before you send.
November 18, 2009 at 5:05 pm, Anonymous said:
i lost my IDpassword
November 20, 2009 at 5:48 am, Owais said:
Thanks…Very usefull
November 26, 2009 at 8:22 am, Anonymous said:
Simply Fantastic. No words to explain about this
December 01, 2009 at 2:50 pm, Anonymous said:
I think it works, but it sent a message to the recipient that I wanted to recall the email, then it asked the recipient for authorization for me to take it back.
Still it is a good idea, if I do not mind telling the recipient and asking permission.
December 10, 2009 at 8:33 pm, Anonymous said:
It may work to a degree but is really not all that effective. It sends a message to the recipeint basically asking them if its OK to recall the message. So naturally in most cases people will immediatley read the message in question. The sender ends up raising the profile of the message they wish to retract.
January 26, 2010 at 4:07 pm, Anonymous said:
Where is the actions menu? (I can’t find it)
January 26, 2010 at 4:08 pm, Anonymous said:
Where is the actions menu? I can’t find it
January 26, 2010 at 4:09 pm, Anonymous said:
Where is the actions menu?
January 26, 2010 at 4:12 pm, Anonymous said:
Where is the actions menu?
January 26, 2010 at 4:19 pm, Anonymous said:
where is the actions menu? what is the Ribbon?
February 12, 2010 at 4:06 am, Russ said:
Tom555, come on mate…. look across the top of your outlook… file, edit, view, insert, format, tools, ACTIONS, help…. Mate, I am hopless on a computer and I found that… then you post this five times… you dont want to look like the one before “actions”…. take it easy tiger
May 06, 2010 at 8:13 pm, Anonymous said:
I have none of this on my computer either. No Actions: No Recall.
February 12, 2010 at 6:46 am, Anonymous said:
YEAH BUT IF THEY READ THE ORIGINAL MESSAGE FIRST. IT AIN’T GONNA WORK! SO DON’T COUNT ON THIS FEATURE TO SAVE YOU. IT’S ESSENTIALLY
A SAFETY NET MADE OF TISSUE PAPER!!!
May 27, 2010 at 3:21 pm, Danielle McKnight said:
Thanks so much! This was EXTREMELY helpful!
June 03, 2010 at 1:37 pm, tufail said:
Does’nt work
June 11, 2010 at 7:28 am, ziha said:
thank you very much…your explanation is short, clear, simple & easy to follow….
June 28, 2010 at 11:36 am, Venkat G said:
hi friends
i want to recall the sent mail, even he/she has already read that mail. is it possbile to recall the read mails.
thanks
venkat
July 01, 2010 at 9:38 pm, dani said:
Wow – amazing!! Thank you thank you thank you!!
July 08, 2010 at 11:40 pm, Dubbleb said:
I know what some folks are talking about when they say that the “Recall This Message” doesn’t show up in their version of Outlook. I thought the same thing until I realized that it was because I was viewing my message in the Preview fashion. If you locate your sent message as everyone has already described in “Sent Items” and Double Click on the message to fully open it, you should then see “Other Actions” on the Actions tool bar. This is where you should find the option to Recall your message – if it hasn’t already been opend that is. Good luck.
July 16, 2010 at 3:25 pm, Thomson Andreak said:
if you go to actions and select recall and replace unread message, rather than just a recall, the reader does not get prompted with a message asking if ok to retract the message. Thereby your message gets replaced accurately and the profile of the message isn’t raised to make them curious!!
This doesn’t work for non-outlook users tho, i.e. dont use this for someone who has a gmail account as they will just get the new improved message, a recall message….and the originall wrong message – v. embarrassing!
October 02, 2010 at 3:30 am, Brumario said:
Thanks for this info. These details are really interesting. But I still have one doubt, are the notifications about the replacement really effective? and is there a possible way to verify if my recepients use Outlook?
July 19, 2010 at 3:38 am, Ragoos3 said:
easy to understand..great
July 27, 2010 at 1:27 pm, C Bbanda said:
Thanks for the solution it really works…..only because it work with immediate recall so was wondering if there was a possibility of recalling a mail sent an hour or two ago.
Thanks
Charles Bbanda
August 03, 2010 at 4:47 am, Mandar said:
Cool Man
Thanks
August 10, 2010 at 8:39 am, Drchadnru17845 said:
Hai how to get action on toolbar, please help
August 17, 2010 at 11:43 am, Srikanth_04u said:
very help fuul thanks
September 07, 2010 at 5:50 pm, rahul said:
thanks that was to the point.
September 16, 2010 at 6:47 am, Abhidarshi Verma said:
thank you.
September 17, 2010 at 12:25 pm, Prue said:
Hi All,
how do i setup tracking on a existing outlook account?
October 10, 2010 at 7:36 pm, Kjcofran said:
I cannot see any emails I have sent in the sent column
February 11, 2011 at 4:32 pm, Bjgroves2002 said:
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Outlook: How to Recall a Sent Message
Contributed by shamanstears October 7, 2006
Tagged: Microsoft Outlook
Have you ever clicked send on a message and then remembered that you forgot to attach that important file, or realized you put the wrong time down for a meeting? Outlook allows you the option of recalling a sent message. Here’s how:
For Outlook 2003:
1. Go to the Sent Items folder.
2. Find the message you want recalled and double-click it.
3. Go to the Actions menu and select Recall This Message.
4. To recall the message:
Select Delete unread copies of this message.
(Note: the recipient needs to have Outlook opened for the message to be deleted)
To replace the message:
Select Delete unread copies and replace with a new message, click OK, and type your new message.
To be notified about the success of the recall or replacement:
Check the Tell me if recall succeeds or fails for each recipient check box.
5. Click OK.
UPDATE: How To Recall a Sent Message in Outlook 2007:
1. Click on Sent Items.
2. Find the message you want recalled and double-click it to open.
3. Go to the Ribbon.
4. In the Actions section, click Other Actions and select Recall This Message.
5. Select Delete unread copies of this message.
6. To be notified about the success of the recall, check the Tell me if recall succeeds or fails for each recipient checkbox.
7. Click OK.
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N.B. This works only within an organization or company. You cannot recall e-mail that you’ve sent to an outside, i.e., internet e-mail address.
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Anonymous 4 years ago
Flag 2 people liked this. Like ReplyReply Anonymous 3 years ago
That’s very true. It doesn’t work well with universities either (except I guess if maybe they are using Exchange server).
Flag Like ReplyReply oabo 2 years ago
Thank you, please note that if the mail is read before you recall it will send a “failure to recall” email.
Flag 1 person liked this. Like ReplyReply Vincenia 2 years ago
I have tried to recall a message without success even the recipient open to Outlook (Note: the recipient needs to have Outlook opened for the message to be deleted).
When the recipient clicks to recall message, the original email is still be opened to read. Why?
Flag Like ReplyReply Anon 2 years ago
Thanks
just saved me embarrassment of not putting the subject into an email
Flag Like ReplyReply Alice 2 years ago
No action on my toolbar. Only More Actions?
Unable to recall msg
Flag 5 people liked this. Like ReplyReply kb2nd 9 months ago in reply to Alice
No action on my toolbar either. No recall either. Mine is a Year 2006. Please help.
Flag 4 people liked this. Like ReplyReply Sehradinesh 1 month ago in reply to Alice
Don’t just open it in preview of the main window. Double click the message, it will open in a new window. Now you will see the required options.
Flag Like ReplyReply Frieda 2 years ago
GREAT THANKS!!!
Flag Like ReplyReply Brian 2 years ago
Many thanks quick and straight to the point
Flag Like ReplyReply Marian Matei 1 year ago
Thanks! Very usefull!
Flag Like ReplyReply john 1 year ago
This recall function only works when using MS Exchange email account. It does not work with other popular email providers such as hotmail, yahoo, gmail, etc…
Flag Like ReplyReply Dave 1 year ago
This entry made me look like a hero – thanks for those responsible.
CEO calls in a big panic – I google, land on this entry, and shout out these instructions in the speakerphone.
Sweet.
Flag 1 person liked this. Like ReplyReply Randal Oulton 1 year ago
It should be noted that this only works in very limited circumstances:
- It will not work on email sent outside your organization;
- It only works in internal systems and for those using Microsoft Outlook in that internal system;
- On the recipient’s install of Outlook, in Tracking Options, Process requests and responses on arrival must be selected.
- the original message must be unread.
And, even if it is successful, the recipient gets informed that you deleted the message from his or her mailbox, perhaps making them even more curious than they would have been otherwise.
More information: http://office.microsoft.com/en… (link valid as of March 2008)
Flag 2 people liked this. Like ReplyReply Raven 1 year ago
That was helpful.
Thanks.
Flag Like ReplyReply neil 1 year ago
we have outlook 2007. Sent a message to 5 internal people – got back 2 successful, 2 failed, the other, zip, nada, nothing:-(( Any idea why not? We’d like to get it back – her mother died and we accidentally inculded her in the flower-note. No big deal, but it’s frustrating. She’s on the same server as us, same version as us, and no-way has she opened it up yet, but even if she had, we would have gotten the “failed” message. Didn’t do the replace option at first, but when we tried that route, still nothing from her email
Flag Like ReplyReply Bandit 1 year ago in reply to neil
Perhaps her Outlook has to be running in order for the Request to process. If she’s out of the office with the computer off, there is no client app running to process your recall request. I don’t get the impression that the recall is done at the server level.
Flag Like ReplyReply Wafaa 1 year ago
Thanks, that was very helpfull for me.
Flag Like ReplyReply o1ive 1 year ago
Recall will only be success full if:
The recipient uses Outlook and Outlook is running
The recipient’s mailbox must be open for the recall to success
Message Recall will not be successful if:
The recipient is not using Outlook
The recipient is not logged on to the mail service provider
The message has been read
Flag 2 people liked this. Like ReplyReply kittenparty 1 year ago
Solution: Think and re-read before you send.
Flag Like ReplyReply syedalhaj 1 year ago
i lost my IDpassword
Flag 1 person liked this. Like ReplyReply Owais 1 year ago
Thanks…Very usefull
Flag Like ReplyReply ramsmba 1 year ago
Simply Fantastic. No words to explain about this
Flag 1 person liked this. Like ReplyReply zatti 1 year ago
I think it works, but it sent a message to the recipient that I wanted to recall the email, then it asked the recipient for authorization for me to take it back.
Still it is a good idea, if I do not mind telling the recipient and asking permission.
Flag Like ReplyReply rickscr 1 year ago in reply to zatti
It may work to a degree but is really not all that effective. It sends a message to the recipeint basically asking them if its OK to recall the message. So naturally in most cases people will immediatley read the message in question. The sender ends up raising the profile of the message they wish to retract.
Flag Like ReplyReply Tom555 1 year ago
Where is the actions menu? (I can’t find it)
Flag Like ReplyReply Tom555 1 year ago
Where is the actions menu? I can’t find it
Flag Like ReplyReply Tom555 1 year ago
Where is the actions menu?
Flag Like ReplyReply Tom555 1 year ago
Where is the actions menu?
Flag Like ReplyReply Tom555 1 year ago
where is the actions menu? what is the Ribbon?
Flag Like ReplyReply Russ 12 months ago in reply to Tom555
Tom555, come on mate…. look across the top of your outlook… file, edit, view, insert, format, tools, ACTIONS, help…. Mate, I am hopless on a computer and I found that… then you post this five times… you dont want to look like the one before “actions”…. take it easy tiger
Flag 1 person liked this. Like ReplyReply kb2nd 9 months ago in reply to Russ
I have none of this on my computer either. No Actions: No Recall.
Flag 3 people liked this. Like ReplyReply bobarino 12 months ago
YEAH BUT IF THEY READ THE ORIGINAL MESSAGE FIRST. IT AIN’T GONNA WORK! SO DON’T COUNT ON THIS FEATURE TO SAVE YOU. IT’S ESSENTIALLY
A SAFETY NET MADE OF TISSUE PAPER!!!
Flag 3 people liked this. Like ReplyReply Danielle McKnight 8 months ago
Thanks so much! This was EXTREMELY helpful!
Flag Like ReplyReply tufail 8 months ago in reply to Danielle McKnight
Does’nt work
Flag Like ReplyReply ziha 8 months ago
thank you very much…your explanation is short, clear, simple & easy to follow….
Flag Like ReplyReply Venkat G 7 months ago
hi friends
i want to recall the sent mail, even he/she has already read that mail. is it possbile to recall the read mails.
thanks
venkat
Flag 1 person liked this. Like ReplyReply dani 7 months ago
Wow – amazing!! Thank you thank you thank you!!
Flag Like ReplyReply Dubbleb 7 months ago
I know what some folks are talking about when they say that the “Recall This Message” doesn’t show up in their version of Outlook. I thought the same thing until I realized that it was because I was viewing my message in the Preview fashion. If you locate your sent message as everyone has already described in “Sent Items” and Double Click on the message to fully open it, you should then see “Other Actions” on the Actions tool bar. This is where you should find the option to Recall your message – if it hasn’t already been opend that is. Good luck.
Flag Like ReplyReply Thomson Andreak 7 months ago
if you go to actions and select recall and replace unread message, rather than just a recall, the reader does not get prompted with a message asking if ok to retract the message. Thereby your message gets replaced accurately and the profile of the message isn’t raised to make them curious!!
This doesn’t work for non-outlook users tho, i.e. dont use this for someone who has a gmail account as they will just get the new improved message, a recall message….and the originall wrong message – v. embarrassing!
Flag 2 people liked this. Like ReplyReply Brumario 4 months ago in reply to Thomson Andreak
Thanks for this info. These details are really interesting. But I still have one doubt, are the notifications about the replacement really effective? and is there a possible way to verify if my recepients use Outlook?
Flag Like ReplyReply Ragoos3 6 months ago
easy to understand..great
Flag Like ReplyReply C Bbanda 6 months ago
Thanks for the solution it really works…..only because it work with immediate recall so was wondering if there was a possibility of recalling a mail sent an hour or two ago.
Thanks
Charles Bbanda
Flag Like ReplyReply Mandar 6 months ago
Cool Man
Thanks
Flag Like ReplyReply Drchadnru17845 6 months ago
Hai how to get action on toolbar, please help
Flag Like ReplyReply Srikanth_04u 5 months ago
very help fuul thanks
Flag Like ReplyReply rahul 5 months ago
thanks that was to the point.
Flag Like ReplyReply Abhidarshi Verma 4 months ago
thank you.
Flag Like ReplyReply Prue 4 months ago
Hi All,
how do i setup tracking on a existing outlook account?
Flag Like ReplyReply Kjcofran 4 months ago
I cannot see any emails I have sent in the sent column
Flag Like ReplyReply Bjroves2002 0 minutes ago
get off your ass, and get outside
March 03, 2011 at 5:15 am, Johnkathen said:
thanks….
March 14, 2011 at 10:36 am, Ashu said:
In some cases as the raised point is some users are not getting action or anything menu when the sent mail is opened in full mode also…so please tell how to enable viewing the Action in that mail to proceed further
April 05, 2011 at 10:03 am, Fasilkhkk said:
bad luck, its not working
April 08, 2011 at 10:34 am, HenrydeNorman said:
(1) Really, how do you recall a message??, I’ve done everything but can’t find ‘Actions’ on the toobar, menu or mini-menu.
(2) How do I delete the chain of address on a message that’s been sent around when I forward it?. It adds unnecessary text and people can see who I get my info from!!!.
April 09, 2011 at 3:23 pm, alexandru said:
what kind of outlook you have ? Atention you mast go on sent item end after you enter in action …!
April 09, 2011 at 3:19 pm, Alexandru_steiner said:
Thank’s it work…!
July 28, 2011 at 10:16 am, Suri said:
very usefull
November 14, 2011 at 10:41 pm, Senthamil said:
Where I can see Ribbon? Please help. Im using Outlook 2007.
January 09, 2012 at 3:26 am, shabir said:
what about outlook 2007
January 11, 2012 at 1:12 am, Yash said:
How to call back an important email which has already been sent and read by a wrong recipient.
TOP URGENT
March 23, 2012 at 1:29 pm, I'm said:
I am a lengthy time ago I read your blog and possesses lengthy been saying that you’re a fantastic author
April 09, 2012 at 10:49 pm, Rohit said:
1. Click on Sent Items.
2. Double Click on the mail you wish to recall.
3. Click Actions under Move pane
4. Click Recall this Message.
And you are done!
April 14, 2012 at 8:48 am, Murad said:
Recall sent message succeeds if the email is unread, if it’s read you cannot recall it
May 11, 2012 at 9:00 am, name said:
go into their my space now,
May 20, 2012 at 3:58 pm, Immanuel said:
Hi Bob,
Thanks for this article. I wasn’t sure if it was possible to recall sent messages anymore in Outlook and more important I did not know how to do it. But thanks to your article I was able to go down the right path. I am grateful that you have shared your time and knowledge with the rest of us who are looking to for answers to ‘sometimes’ puzzling questions/problems.
In the spirit of helping people and improving our experience of the use of technology. kindly allow me to offer a small point of a typographical oversight I spotted while reading the above article. Step 3 read:
3. Go to the Actions menu and select Recall This Message.
It should read or say: . Go to the Other Actions menu and select Recall This Message.
I hope this observation will help to not only improve the accuracy of the message, but also enhance your original intention, which is to help us save ourselves from the myriad of embarrassing situations resulting from being careless in properly composing our e-mails.
Thanks!
Immanuel
May 22, 2012 at 6:55 am, imtiaz alam said:
Thank you, as per the help I am able to recall my sent mail.
June 13, 2012 at 7:12 pm, galvis said:
If you attempt to recall an email that was sent to another online mail site like AOL or Yahoo and it says “recall successfull” Was it actually sucessfull? How do you know whether or not the receiving person had outlook as well?
June 22, 2012 at 2:57 am, revuguru.com said:
Undoubtedly insightful post – appreciate it!
July 10, 2012 at 10:26 pm, patience Antonio said:
How to recall a message sent to wromg recipient. When trying to recall, you get the feedback that the mail box is full. Will the messgae be recalled when the mail box is cleared or the mail will be deleted.
July 25, 2012 at 8:31 pm, Cleo said:
The fact that it only works with INTERNALLY (ie. not with recipients outside your company) cannot be stressed enough. I agree that this feature is pretty much useless in MOST situations.
September 25, 2012 at 10:40 am, Pruzzwal Nandi said:
Thank you…..its very usefull for me…..:-)
November 28, 2012 at 3:05 am, ck said:
Thanks. Simple & straight forward.
December 21, 2012 at 5:34 am, Suresh said:
Dear All,
It’s not working on outlook 2007, any one can you help me.
February 10, 2013 at 1:41 pm, Faizan said:
Thanks a lot
March 24, 2013 at 5:43 am, Unami Mosokomane said:
I have sent a mail day before by mistake.i don’t want my Boss to read.it.i can’t recall it.But he reports to duty ealier than me.Will the recall help.
I recalled but it state.” you have attempted to recall the email”