Vista: Getting Adobe Flash Player to Work

Contributed by shamanstears

February 27, 2007

Tagged: Microsoft Vista

Here’s the scenario: you download the latest and greatest version of the Adobe Flash Player. After it finishes installing, you go to a site featuring Flash content and are greeted with a message notifying you that you need to install Flash Player, but didn’t you just do that? To properly update your Flash Player, you need to run the installation as Administrator. Follow these steps to properly install Adobe Flash Player:

For Vista (32 bit):

1. Open Computer.

2. Navigate to C:\Windows\System32\.

3. Scroll down and open the Macromed directory.

4. Open the Flash directory.

5. Right-click FlashUtil9b.

6. Select Run as Administrator.

7. When the UAC prompt appears, select Continue.

8. Follow the Flash Player installation wizard.

For Vista (64 bit):

1. Open Computer.

2. Navigate to C:\Windows\SysWOW64\.

3. Scroll down and open the Macromed directory.

4. Open the Flash directory.

5. Right-click FlashUtil9b.

6. Select Run as Administrator.

7. When the UAC prompt appears, select Continue.

8. Follow the Flash Player installation wizard.

Once the wizard completes, Flash Player has been properly installed and will now function properly.

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Anonymous

I only see file "flash9d.0cx" and when I right click it no "run as administrator" Anything you can suggest to help?
B

Anonymous

I see the same file and do see the Run as admin part.
But if I use it there's no result, still get the msge that I need the latest version of Flash Player

Anonymous

It's so easy when you know how to do it!

THANK YOU!

Anonymous

Went through the step by step process and still no movies. Any ideas what may be going on? Thanks

Anonymous

Like 2 of the comments here, I followed instructions but could not get this to work. Turning off User Account Control (UAC) then following the instructions worked. Turn off UAC by clicking Start button > Control Panel > User Accounts > Turn User Account Control on or off, which causes a reboot. I turned the feature back on after succesfully installing the Flash player.

Anonymous

Had to leave UAC turned off. I couldn't get Flash to work once I turned UAC back on.

Anonymous

I followed the instructions, turned the UAC off and restarted my computer but the program I am trying to run is telling me that I still need to install the flash player...

Help:)

Barb

Anonymous

<ul id="quote"><h6>Barbfarrell0519 wrote:</h6>I followed the instructions, turned the UAC off and restarted my computer but the program I am trying to run is telling me that I still need to install the flash player...

Help:)

Barb</ul>
If you did things the way you described you need to reverse the order. You need to turn UAC off then follow the instructions and it should work. It did for me. Since UAC should already be turned off on your computer you should just need to run the flash install again.

Anonymous

Absolutely brilliant. I have been unable to run film clips, you tube etc for weeks. It stopped working . I cant believe they made such a mystery of downloadig and more impotantly installing flasplayer.
Many thanks for the info Tony :D

Anonymous

Hello everyone

I have a slightly related querry to the above.. I have managed to get vista to run adobe on Internet explorer but firefox is still flat refusing. As i prefeer firefox as a browser Iwould like to get this resolved.

I have tried running the set up from above but it didn't change and I switched off the UAC account as suggested later on in comments but again I have no success after d/l and restarting

any further suggestions please? I know that it can be seen as aminor issue as I can get i tto work in IE but it really irritates me

I use AVG as a virus protector can this have any bearings at all?

Lonnie

Tamuno

hello i keep tryin to download the flashplayer but all i keep gettin is "COPY ERROR", "Setup cannot copy the file Download.dll." what does that mean. so basically i can't even download the flash player which means i can't even follow ur steps. please help me.

Tamuno

oh and please my email address is tsotonye@yahoo.com, if possible could u reply to my email address thanx

awenda

check comments from awenda on Oct 29

Gerald

Followed the instruction for Vista 64 bit and all went exactly as stated except when I restarted, I still have no Adobe Flash Player

Just fine

Thanks a lot!
Works Perfectly for me :-)

mark

Nothing happens when i click Run as administrator. What does that mean? Btw i tried it with UAC on and off

DeeJay

worked a treat for me :) many thanks!!!!!!!!!!

rosarii

Problem with Adobe Flash Player being compatible with Window 32 Vista. Can you advise solution please.

Tracy

I have done this over and over again, I have even uninstalled Adobe Flash Player and then reinstalled it. And it's still doing the samething. I didnt have this issue yesterday. It started this lastnight. I really need some help. I'm getting really aggravated!!

awenda

Tracy - check out my comments - I've been working on this for 4 months.

Rick

Tracy, there is no fix for this issue in vista 64-bit. Your computer has two versions of internet explorer. Go to all programs and pick the ie that does not say 64 bit and you will be able to run nay video from any sight through that version of ie. Adobe, nor anyone else, currently has a flash player available that supports ie 64-bit. Hope this helps you and others... it took me about an hour to find the root and the cure.

Thomas

I wonder if the same is true for other 64-bit OS'? If so, Adobe need to wake up! The world is going 64-bit, whether they like it or not. Flash will lose it's 99.999% market share if they're not moving to 64-bit. Personally I love Silverlight and I'm sure MS are keeping Adobe up at night with that one.. ;)

Jeannette

how do you find out which internet explorer you have? I have i.e. 7 and how do i know if it is 32 bit or 64 bit?

Mharj

Rick it worked for me..Thanks!!This is the easiest fix anyways.. :)

Thanks again..

Joey

Thank you so much that saved me so much time. It really works great.

abstrait

It's not working great. You're in the 32 bit version of IE 7. Simply, go to top toolbar, select HELP, select ABOUT at bottom. If it does not say 64 Bit, then you are on 32. Succinctly put, as said above, ADOBE HAS NOT MADEA 64bit VERSION OF FLASH. IT WILL NOT RUN. As also stated above, Vista 64 ships with two versions of IE 7 just for this reason. Use the 32 bit version if you want to install Flash. They were supposed to have a fix already. The World is still waiting.

Thanks

Thank god people are talking about this!!!! This is my first computer and didn't even know what all this bit stuff was but your comments really helped me figure out how to run turbo tax2008.Without your comments i think i would have just given up.Thank you so much for your suggestions they have really helped.

kerri

This postng is quite old but mine IE shows as 256 bit (IE 8) I am currently trying to find out what vista is on my computer but they are all the same right? are they all 64 bit? Anyway, I have flash as long as I turn off UAC but as soon as I turn it back on, I no longer have it again and I do not like to have the UAC off! Therefore, I have a fix to my problem but I'm not too happy with it. I have tried all the troubleshooting at Adobe and nothing works for me, I remember this happening once before but I forget how I fixed it. I think it was the file that you downloaded to your desktop and installed from there - it updated (or something) to your registry for Adobe. But that didnt work this time (sorry in a hurry or I'd look up this file name but I'm sure some of you know what I am talking about). I have not read all these posting but I will soon. I was posting this to see if there are anymore suggestions. But I guess I'm a little uninformed since I'm in a hurry, there might just be a solution on this posting somewhere lol.

abstrait

Adobe does NOT MAKE a 64bit Version of FLASH. Use your 32 Bit version of IE 7, shipped with every Vista 64 machine. Anyone with Vista 64 that claims they are running flash, is using it via the 32 bit browser, which DOES work fine in Vista 64.

See Adobe's FAQ about this below:

http://www.adobe.com/go/6b3af6c9

kh

Owd Ron

Run Regcure full edition,

I had the same problem and it fixed it, and no, I have nothing to do with Regcure

steve

thanx 4 info ;)

L

Tried the suggestion to get Flash Player to work but had no luck. My suggestion is if you have flash player working already-NEVER install an update. This is the second time the flash player has caused me to have to restore my computer to factory condition. SO aggravating!

awenda

You have to unistall the previous player from your computer. See my comments below

e

Beautiful!

I had higher utility number, but othewise golden!

THANKS!

Rae

It worked.

Thanks for help.

krskac04

I have followed the insturctions above and it still does not work for me. I used to get it with no problem and about 3 months ago I could not get pics, certain attachments etc to come up at all.

LOUIS

I have been working on this problem for a week, installing, uninstalling, using the registry clean up, to no avail.

I read by chance, a suggestion for a simple setting change in IE. And it worked.

Wish I could experiment this solution with other users before they try anything else.

Johnny

What is your solution

kristina

Thank you thank you thank you!!!

awenda

I tried this and it didn't work for me. What did is:

Go to tools, internet options - towards the bottom of the page on the left side is a box that is checked next to "enable protect mode", uncheck and hit apply.

Then I did exactly as discussed above - but instead of DOUBLE CLICKING FlashUtil9b I downloaded Flashutil10a. ran it as administrator. Then I turned back on my security on internet explorer - restarted my computer and got it to WORK FINALLY. You have to download the latest version This is very Important.

Thomas

This one hit the spot for me too! Thanks a bunch, now I can get on with my life! :)

Bobbie

WHERE IS THE MACROMED DIRECTORY????? Ican't findit.

Linda

This is one of the few times I have looked on the internet for an answer to a problem and actually FOUND IT! THANK YOU, THANK YOU, THANK YOU, THANK YOU!!!!!! I now have this site saved to favorites!! Thank yous to shamanstears, and anonymous who suggested turning User Accounts off!!!!!! My hats off to you guys. You know your stuff!!!!

Tom Hanson

WOW I LOVE YOU!!!!

When using EA download manager it kept telling me that flash wasnt installed!

Tried this and it worked!

Thanks!!!

XDDDD

ShiryouOni

Thanks, worked like a charm.

Jay

I need help. I got flash player installed, but now I have 'permission pop-ups occurring 3 to 4 times and every time I click to a new web site. Help - it is driving me nuts! It says"Do you want to allow software such as ActiveX controls and plug ins to run?" It doesn't mater if I choose yes or no, it keeps poping up! (I have vista 32 bit). Any help will be greatly appreciated. I followed all directions per Adobe (they were the same as listed above).

Paul Owen

many thanks, I would never have worked that one out on my own.

jj

thank you so much you are awesome!!!!

Brian

Excellent. thank you.....you'd think either Vista or Adobe would give you a frigging heads up. Bad marks for both giants.

grrrrr

I can't even get past the adobe download for the flash player!!! ARGHH!!!!!!!!!! I've turned off the User accounts, and I've clicked on the Flash Player 10 as an administrator, but still nothing. i tried to go get the 9.0 version but it won't let me. What the hell?????

Elizabeth

Thank you so much for posting this!!! This worked for me, after struggling for hours this was the olnly thing that worked. Thanks again!!

Linda

Thanks so much! Never would have figured that out - can't believe Microsoft didn't tell everyone who got stuck, oops, I mean bought Vista that they had to do this! Unreal.

Dixie

when i added adobe 1 to my vista my computer shuts down or freezes all the time
if i uninstall adobe it works fine what can i do i need the adobe to run some programs
i can run all the programs it just seems to shut or freeze on me after a short time.
thank you
dixie

Chris

Thank You

zak

i cant even download flash it says platform notcsupported

Phew!!

OMG thank you so much! I have been trying to figure this out for weeks! I have tried everything I read on every other site, to no avail. Know what worked? Turning off the User Account, restarting, following the above directions, and turning UA back on.

Thank you to those of you smart enought to figure it out and ass it on to the rest of us

brad

thank you

MH

Rick, I wanna freaking KISS YOU! Thanks! You are so right. You have to use the verison of IE that supports adobe flash. I was just like Tracy, ready to pull my hair out!!! But I can't wait to get my old dog WinXP Pro out of the shop. Vista sucks BIG TIME!

RENEE

THANK YOU THANK YOU!!! I KNEW THERE HAD TO BE AN EASY WAY TO FIX THAT!

efa

omg awenda its working........
thanks alot....my head gonna explode searchin 4 d solution...
finally its end....

breakolami

Hello
I'm on Vista 64, it works on IE7 (32) it doesn't work on IE7 (64)
I try many times but always same, each time I go on a flash site IE7 ask again for install flash player and each time install fail
(my english is not very good, sorry)

idiot

the flashutil file won't start any installation wizard for me when i run as administrator (not when i don't either).

Nina

Thank you so much for this. It's helped immensely!

grandmag

This seemed to have been working as it said flash was installed after I performed these steps. Next I replaced the check the box to "enable protect mode" and restarted my computer. Adobe Flash Player did not install.

Nemo0o

HI,
I did that and I still have the problem.

April

okay....i cant find C:\Windows\System32 or :\Windows\SysWOW64\.
how do I find this??

Ashley

did anyone help you. I can't find C:\Windows\System32 or :\Windows\SysWOW64\. either for the flash set up. can you help me???

April

I found all of it but this
4. Open the Flash directory.

5. Right-click FlashUtil9b

When i open the flash directory I have no flashUtil9b

Sean

Wow this worked! New Windows Vista homepremium 64bit OS. This works, on this system!
Thanks

Jeannette

There are two many threads going on...Can you tell me exactly what you did? THANKS SO MUCH!

Dwayne

I followed your directions to a "T" and still nothing. Websites still have the disclaimer that I need to download Adobe Flash player. I think Rick's comments are correct. There's just NO compatibility with Adobe and Windows Vista which makes NO freakin' sense !

Jeannette

I cannot even find the MACROMED directly in Windows/system32 NOT do i have a Macromed directory in Windows/system/WOW64. I know i have a 64 bit system running windows Vista Home Premium...but I don't know if the VISTA is a 64 bit or a 32 bit. Can i find that out without contacting Dell? AND I can't even get to the point where the Adobe Flash Player gets downloaded. When i hit install, the box disappears and nothing has happened. I am SO frustrated. I tried thhis with the UAC controls off ( with a restart of my computer) and nothing happened then either.l I can't seem to get ANYWHERE. Can someone help? Is there an ALTERNATE program that will do what Flash and Shockwave can do that will work on my system? THANKS FOR ANY INSTRUCTIONS AND ANSWERS!!

Chuck Norris

This worked for me (only on I.E. regular ((i guess 32 bit?)) but still does not work on I.E. 64 bit...grr...adobe!) after a while...took me a good 15 mins to figure this out.

TY SO MUCH!!! Your step by step for my 64 bit system worked like a charm! Bravo!

bob78

na se kala

Frustrated!

Well, my Dell computer offers me only the option of installing AdobeUtil 10a. I follow the directions above anyway and when I restart, flash is still not working. I've tried the Firefox fix as well and it doesn't work. When I get ready to install Adobe from Firefox, I get a message that says that I must close Firefox to install. Which sort of defeats the purpose, doesn't it?

DC

I attempted the above steps and it stated that it was installed successfully and when I shut my machine down and tried to run the flash player the yahoo and youtube states I do not have a flash player. Any suggestions....I have working on this for hours.

Thanks!

alleycat

Why can't I read any answers on this site? All I see are questions and words of praise? Like "MH" who wants to friggin kiss Ricky! Kiss Ricky for what ? There are no answers posted here to the questions. My problem is like most others.. I have a 32 bit Vista pc that I cannot get flash to load or play. I have no Util9b or a and have a Util10 file. Can someone tell me why I can't see any answers?

Judit

I had the same problem...and also my laptop with vista crashed all the time...the flash player problem was just an extra problem for me but one of the online techicians fixed it for me..but after that I needed vista to be reinstalled again and now I cannot install flash player again..so I contacted them and said it is not their business to fix it :) so I have no idea guys how to fix it but it is ridiculous!!!! HAve fun with trying that is what I am doing too..until I get old ;)

rick

this for vista 32bit did not work and it installed as per your instructions. so now what?

LuluRules

I had the same problem.. it took me about 3 hours to figure it out.. i was almost giving up.. remember to uninstall the ones that didn't work.. aka latest version..
So this is how i did it..

Flash Player 9 for Unsupported Operating Systems its on home and support

you just download Windows Flash Player 9 internet explorer.. reboot your computer after that and it has to work.. it worked on mine..

jake

Thank you for your time to add these directions. worked great.

Paul M

Worked as advertised. Except now you'll right click on FlashUtil10a; just a newer version of flashplayer.
Does this bypass any security stuff, etc?
If you can fix this so easy, why is Adobe saying that they won't have a flash driver for Windows Explorer 64 bit until maybe the end of 2009?

msm

thank you

abstrait

Flash will NOT WORK IN VISTA 64 as Adobe has not made a versions of Flash to run on 64bit systems. There IS no fix as of 1/29/09. Vista 64 ships with TWO versions of IE 7, one 64Bit, one 32 Bit. The 64 Bit version is identified. If still undersure what version you have, simply go to toolbar, select HELP, select ABOUT. It will say it's 64Bit if it is.

To view FLASH on IE, use the 32 bit version. Again, even if you are getting FLASH to work on your Vista 64 machine, it is only because you are using the 32 bit browser. IF you go to Adobe's site, they will admit this same issue.

edz

hi can you help me where i could find my 32 bit version mine is IE 7 tnx...

BK

I did this exactly as you said and it worked!!!! Thanks so much!!!

Sergio

Very clear instruction, thanks for the help.

guy

this worked perfect for me!!!!!

Guest

I believe the Vista 64 bit solution will only play Flash in the 32 bit version of IE. There are two version of IE on Vista 64, just as there are 32 bit/64 bit Photoshop apps. There is still no 64 bit Flash player for Windows so you can only see Flash on the 32 bit version of IE.

For the Flash IDE, Firefox, Snag-it and many other programs I use on Vista 64 a
necessary evil tweak in my experience is to force programs to run in XP SP2 compatibility mode. Aero sucks hard and is responsible for many visual bugs. Go to flash.exe icon or firefox.exe, right-click, properties, compatibility, then check the box that says "run compatibility with" and in the drop-down choose XP SP2. You'll be glad you did. NOTE doing this will negate and turn off Aero but at least you can see your mouse and programs will work like they should.

Scott Pete

If shamanstears way doesn't work try this.

1. Uninstall your current flash player

2. Open Computer.

3. C:\Windows\System32\.

3. Double click on the Macromed Folder

4. Open the Flash folder and click the uninstall app.

5. After Flash is removed goto http://kb.adobe.com/selfservice/viewContent.do?... and download...Flash Player 10 (debugger versions)

6. After it's downloaded open it with winrar.

7. Double click the folder - fp10_debug_archive

8. Double click the folder - 10r12_36

9. Double click the 5th file down called flashplayer10r12_36_win_debug.exe

10. Let it install and everything should work.

I hope this helps someone I was getting really pissed off because I couldn't watch any videos.

Daveo

Thank you for your direction and help. It worked!

Ana

I have a problem with play .swf files, because when I plat swf the screen is white. When when I choose the program only option is the Flash Player 5.0, but I have installed Flash Player 10. How to run .swf in Flash Player 10?
I have Vista 64bit

stormyskies63

HOW DO I FIND WINDOWS 32 IN MY COMPUTER

Somchai

A million thanks from Thailand.

justin

omg you own thanks!!!!!!!!!!!

Cristina

Yay...it worked for me! After 2 hours trying to figure it out - been to so many sites saying what needs to be done...this one def works!

peg

I read your instructions (thank you) for installing Adobe Flash for a 62 bit processor. How ever I cannot locate C:\windows\systemWOW64\. I am really computer stupid. Can you help.

Thanks

Ashley

I have tried to download flash like 20 times. The instuctions above look like they would be VERY helpfull if i could only figure out how to find C:\Windows\SysWOW64\

Pretend im like 70 and explain this to me, I need stop by step instuctions!!

SOMEONE HELP!!!!!!!!!!

patrizio

hi i'm patrizio,i had problems trying to download flash player 10.i followed your instructions and found the macromedia file inside system 32,opened it and successfully installed flash player 10.i am using windows vista home premium-thanks very much for your help!

sandy

THankssssssssssssssssssssssssssssssssssssssssssssssss
alot, your information was very useful for me

paul curran

Thank you, i have searched regarding the adobe flash player problem with vista, you gave me the solution.
Great help, you were the only one

Spencer

This is 100% brlliant advice thank you so much, why dont they tell you this on the site? So easy thank you so much.

Suyash Malla

I tried installing flash player as you said but still I don't get to see the video from my laptop integrated webcam for the Gmail video chat! Please do help me solve this problem.

I can't find Adobe Flash Player when I search in Start in all programs I can only find Adobe Media Player.

I am using Dell XPS M1530 with Windows Vista Home Premium Service Pack 1 (64 bit)

charlotte

it doesnt work

c speers

thanks a million! your instructions were clear and concise and best of all it worked! you deserve flowers and chocolate for this. thanks so much.

David

Maybe a security issue with Explorer. Whenever opening Internet Explorer right click on IE icon then right click on 'run as administrator' . See if that works. Tried everything else suggested and couldn't get it to wrk. now all OK!

Alex

After a fortnight of trying to install flash player 10 , finally got it working, thanks very much, easy and straighforward even for anovice like me, once again many thanks ,

sfspier

It is unbelievable that VISTA has two Internet Explorers---one 32-bit and one 64-bit; and Adobe Flash Player can't tell us about the two browsers when the message comes up that it can't be installed on a 64-bit browser! Something so simple has probably taken millions of people tons of hours of grief trying to figure out what is wrong! THANKS A MILLION TO ALL THE PEOPLE ON THIS SITE!

FLASHtastic

Thanks so much! After a day and a half of bogus 'free' fix websites and playing around with administrator profiles, I found a site with plain easy to follow instructions that actually work!

VIctoria

I've been trying to fix this for a week, this was an easy fix that actually worked. Thanks very much!!!

loredana

what is happend if the directory Macromed is empty?

Linda

Thanks so much. It worked and the instructions were clear to the point unlike Adobe's help instructions for failure. My sytstem is 32 bit Vista. This worked like a charm.

Chris

I tried this a few times, but couldn't find the macromed directory. Why don't i have it?

Matthew

What do i do if i dont have the Macromed file?

Isabel

Thank you! Have finally been able to install flash10, will be watching all kinds of cool sites & videos so will never see sunlight again. Thanks a LOT ;)

kat

it did not work.

jp charron

I have done that System32 Intall but When I Press CONTINUE....THAT'S IT .

Thanks...unless you have more suggestions. By the way someone told me I might corrupted Registries????

Kola

Thank you so much, it works.

amy

i dont even know how to start to fix the problem!!! i cant even understand the directions..aaaaaaaaaahhhhhhh im reading everything and nothing makes sence.

Ramon

Wow, you are a genious. How'd you find this out? I've been frustrated beyond words trying to get this in.

Doreen

i have tried using the steps you wrote here, but still it cannot work, i am having a vista 32 bit and i have found a FlashUtil10b and right clicked it and select continue when a small window appeared, but nothing had happened afterwards. What can I do? thanks a lot.

sahr

beautiful. god bless u. thanks a million.

Tim

Thanks. It worked beautifully.

G

That was very helpful thank you, was driving me nutty trying to figure out what was wrong with my brand new spanking sony vaio. thanks!

jim

i was prompted to uninstall adobe flash player and reinstall it so i unistalled using adobe uninstaller then when i try to install adobe it tells me my hard disk is full im not very computer literate but looked at wot i think is my hard drive which isnt even half full, someone please help

Sanjoy

Here is somethng that worked for me. I have IE7 on 32-bit Vista. After trying everything that I found on the internet I went into Tools->Manage Add-Ons->Enable or Disable Add-ons and enabled Shockwave Flash Object and it worked. You have to be on a page that has a flash object, i.e. the page that is giving you the message to install Flash Player. Hope it works for others.

CFS

For those struggling with this issue I tried everything suggested here and nothing was working. When I tried Sanjoy's suggeston of...Tools->Manage Add-Ons->Enable or Disable Add-ons and enabled Shockwave Flash Object...it worked immediately without restarting...sheesh i really hate vista but thanks to Sanjoy i can now view Utube and fancast. i could then couldn't but this seems to work.
Thanks Sanjoy and all.

Rachel

This didn't work for me. I know you can run the Flash Player in a 32 bit browser but when I click Start and go to All Programs, it doesn't display the 32 bit or even the 64 bit. I never deleted the browser or anything. I don't know what happened and I even tried the advanced search on my computer. Nothing. It's so frustrating!!!

karel

Thanks ever so much for the clear details on installing Falsh player. Wasted so much time trying to do this but your step by step guide was excellent.

Carly

You are a genius! I was getting so frustrated with this. Thank you so much!!

Lianne

Worked a treat for me - genius!

Bob

thx for the help and clear concise instructions it worked great

heba

thanks a lot for your help
u really helped

Jessica

I have done everything fine but on the flash menu when i clicked on install now it said retry and i kept on clicking on it but it didnt work.

Barbara

Your advice worked perfectly - I have 32 Bit VISTA. You certainly saved the day.

Barbara

Your advice worked perfectly!!!!. I have Vista 32 bit. Thank you.

judith minniear

I can't get it to download. I am getting very aggravated. Please help.

Fishman0

there is easy way for vista 64... turn off your User Account Control nad flash will instal without any problems... :)

Alyson Huerta

thank you!!!!! you have NO IDEA how much of a help you've been ^^

fff

rfggggggggggg

Allison

Please help me... I can not download the flash player to my computer. I follow the above instructions, but when I get into the Macromed directory, there is no Flash directory so I can't go any farther. Does anyone have any suggestions?

Patricia

EXCELLENT!
Clear and easy to follow .. and WORKS!

I wish you could help with the HP support desk. They don't understand a thing I write... they only know how to cut and paste things as "solutions" that don't work.

kdawg

go to softwarepatch and they have a dl to fix problem i just fixed mine.

Heather

Thank you so much!! I'm not too good at this computer stuff and this advice really helped!

Carol

Thank you!!!! This was of great help.

dolores

thank you!...finally!...directions i understand and worked!

alaa

good

Dorothy Campbell

Too complicated & too many steps!

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