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Blackberry – Service blocked errors when sending emails from device

I have over 200 blackberry users and each week I run into a new fun error. This week I had a user who stopped receiving emails and was unable to send but the user was still able to browse the web on the device. The user also would get the Red X next to the outgoing email and the message itself had an error “Status: Service Blocked”


Blackberry Error:

“Status: Service Blocked”

This error occurs when sending emails. The device is not able to receive emails. However, usually the device is able to get online via the Blackberry Browser.

Cause:

Incorrect Data Plan with Phone Carrier.

If you connect to your company’s BES (Blackberry Enterprise Server), you will need to have a BES data plan NOT the BIS (Blackberry Internet Service) data plan.

After the carrier switches the data plan to the appropriate BES one, you may need to go into Options > Advanced Options > Host Routing Tables and click and choose “Register Now” to update the devices routing tables.

If you still cannot send or receive emails; you may need to rerun the Enterprise Activation.

Jimmy S
Jimmy Shttp://blogs.tech-recipes.com/jimmyselix
Jimmy Selix is an early adopter that loves to be one of the first on the block to have the latest and greatest in technology and gadgets. Another love of his is being able to share his knowledge to others seeking it. Feel free to drop any comments or questions that you may have.
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