Blackberry Error: transaction error – decryption error

   Posted December 29, 2006 by Jimmy Selix in Blackberry

Today i had a user who i had recreated their BES account and resetup their Pearl. However, after trying to reply to a few emails the user kept getting an error: transaction error – decryption error and the reply would have a red X next to it. This recipe will tell you how to fix this.


Problem: Whenever a user attempts to reply to an email, they receive an error: transaction error – decryption error

Solution: Not sure if this will work for every instance of this error, but for me it seemed to fix the problem asap (again, we use BES and Exchange for email/calender/tasks/notes).

on the blackberry handheld:

go to Device Options > Security > General Settings.

Go to the bottom and highlight where it says “Desktop” and click on it.

There should be an option to “Regenerate Encryption Keys”

it should take a few seconds and then go through a verify.

hopefully you should now be able to send emails!

Again, this may not work for everyone case of this error but for my BES User and his Pearl it did.

 

About Jimmy Selix

Jimmy Selix is an early adopter that loves to be one of the first on the block to have the latest and greatest in technology and gadgets. Another love of his is being able to share his knowledge to others seeking it. Feel free to drop any comments or questions that you may have.
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