Common Cause of Adobe Reader (5.0, 5.5, 6.0, 7.0) Hangs and Crashes

   Posted July 16, 2005 by David Kirk in Windows

If your version of Adobe Reader is hanging or crashing, make sure the temporary directory is not full. This is the most common Adobe issue that I see in our environment. All versions experience this problem.


Last week, I witnessed a common occurance. Adobe hangs, leaving just the splash screen sitting there. Upgrading Adobe does not help. If you kill the task, the Adobe screen dissapears. What is left is a square image on the screen where the splash screen used to be.

Unfortunately, Adobe does not give an error message. It just hangs.

Here is how to fix it:

    1. Click Start.
    2. Click Run.
    3. In the textbox, type %temp%, and click OK.

    Your temporary directory should open. It should be similiar to this location where “yourusername” is replaced with your profile name:

    C:\Documents and Settings\yourusername\Local Settings\Temp

4. Delete all the files you can in this directory. If you are worried about hurting something, just delete all the *.tmp files you see.
5. Reboot

If the above does not work, is too complicated, or too scary, just run the Disk Clean-Up Wizard to clean out your temp directories. Follow these steps:

    1. Click Start.
    2. Select All Programs.
    3. Select Accessories.
    4. Select System Tools .
    5. Click Disk Cleanup.
 

About David Kirk

David Kirk is one of the original founders of tech-recipes and is currently serving as editor-in-chief. Not only has he been crafting tutorials for over ten years, but in his other life he also enjoys taking care of critically ill patients as an ICU physician.
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