Wave Embassy Security : Remove all users / enrolled fingerprints

Contributor Icon Contributed by seamonkey420 Date Icon September 15, 2007  
Tag Icon Tagged: Windows security

This recipe explains how to remove and delete all enrolled users and fingerprints in Wave’s Embassy Security Suite. This is very handy if you, like me, had enrolled fingerprints/users but then did a clean install of an OS without deleting the enrolled fingerprints/users. Usually you will get an error saying that the fingerprint is already enrolled but none show in the security center.


I had upgraded my XP Prof installation to Vista by doing a clean install. However, after reinstalling the Embassy Security suite i was unable to re-enroll my fingerprints. It appeared that the TPM/Biometric scanner thought my prints were already enrolled. This recipe will show how to reset all the users and prints.

1. Open windows explorer and go to the C:

2. Then go to Program Files > Wave Systems Corp > Dell Preboot Manager

3. Double-click on the deleteusers.exe

4. This will bring up a command window and a prompt asking if you want to delete all enrolled users. Choose Yes.

5. The command box window will run and then show “users deleted”

6. You should now be able to re-enroll your fingerprint.

This was tested on a Dell D430 laptop w/Wave Embassy Security.

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  • Mo
    Thank you so much! I had this exact problem on my laptop and now it's fixed thanks to your posting!
  • Syed
    cool
    i had dsame problem, it worked
  • Saul
    I do not get the prompt asking yes/no... I get an error message that reads "you must be an administrator to delete users from sensor. Please log on as an Administrator and try again." The problem is that I'm already logged on as administrator. Any help?
  • rustyk123
    worked for me got the same message as Saul if you get this (will happen only in Vista) just right click on the file and click run as administrator. Problem solved.
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