Wave Embassy Security : Remove all users / enrolled fingerprints

This recipe explains how to remove and delete all enrolled users and fingerprints in Wave’s Embassy Security Suite. This is very handy if you, like me, had enrolled fingerprints/users but then did a clean install of an OS without deleting the enrolled fingerprints/users. Usually you will get an error saying that the fingerprint is already enrolled but none show in the security center.


I had upgraded my XP Prof installation to Vista by doing a clean install. However, after reinstalling the Embassy Security suite i was unable to re-enroll my fingerprints. It appeared that the TPM/Biometric scanner thought my prints were already enrolled. This recipe will show how to reset all the users and prints.

1. Open windows explorer and go to the C:

2. Then go to Program Files > Wave Systems Corp > Dell Preboot Manager

3. Double-click on the deleteusers.exe

4. This will bring up a command window and a prompt asking if you want to delete all enrolled users. Choose Yes.

5. The command box window will run and then show “users deleted”

6. You should now be able to re-enroll your fingerprint.

This was tested on a Dell D430 laptop w/Wave Embassy Security.

 

About Jimmy Selix

Jimmy Selix is an early adopter that loves to be one of the first on the block to have the latest and greatest in technology and gadgets. Another love of his is being able to share his knowledge to others seeking it. Feel free to drop any comments or questions that you may have.
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12 Responses to “Wave Embassy Security : Remove all users / enrolled fingerprints”

  1. January 26, 2009 at 4:05 am, Mo said:

    Thank you so much! I had this exact problem on my laptop and now it’s fixed thanks to your posting!

    Reply

  2. February 25, 2009 at 6:20 am, Syed said:

    cool
    i had dsame problem, it worked

    Reply

  3. May 30, 2009 at 12:26 am, Saul said:

    I do not get the prompt asking yes/no… I get an error message that reads “you must be an administrator to delete users from sensor. Please log on as an Administrator and try again.” The problem is that I’m already logged on as administrator. Any help?

    Reply

    • October 17, 2009 at 10:20 pm, Anonymous said:

      worked for me got the same message as Saul if you get this (will happen only in Vista) just right click on the file and click run as administrator. Problem solved.

      Reply

    • April 24, 2010 at 3:19 pm, CITS_TECH01 said:

      You are probably running Windows 7 – right click on the file and choose “Run as administrator”. The problem is that by clicking the file you are executing in user space. “run as admin” will execute the file in system space.

      Reply

  4. February 14, 2010 at 12:15 am, Anonymous said:

    DUDEEEEEE seamonkey, thanks you rule this article is money!!!! this worked!!

    Reply

  5. April 23, 2010 at 5:07 pm, Anonymous said:

    Wow, you are a genius I have a Dell Lattitude d420, and I installed Windows 7 over Xp. I have tried for a week now to go thru files, unistall and reinstall, reset bios and everything, and nothing worked. Thanks so much for your help. A note to other who may be having trouble when you locate the file you may need to right click and click on the run as administrator option if the program is not making any changes. It didn’t work the first time I tried but as an administator it ran the program fine.
    Thanks Sooooooooooooo Much!!!

    Reply

  6. July 09, 2010 at 1:59 pm, Stefanjamiehall said:

    Doing it this way, would this wipe any of your files? Thanks

    Reply

  7. July 15, 2010 at 5:17 am, Junjr7 said:

    I got error unable to locate component. This application has failed to start because vtapi.dll was not found. OS : XP

    Reply

  8. September 17, 2010 at 4:00 am, md salehuddn said:

    How to remove and delete all enrolled user and fingerprint in Wave Security Suite and my problem now I cannot log into my computer.

    Reply

  9. July 25, 2011 at 2:07 am, Estere said:

    Thank you very much

    Reply

  10. November 04, 2013 at 9:54 pm, garth said:

    Hello there,
    A computer company here in Darwin Australia claimed they had removed the finger prints security on a Toshiba Laptop that is for sale.
    But on occasion, the same security problem with removing has retutned.
    Please help.
    Phone 0414752674

    Reply

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