Zune: How To Reset

Posted by Rob Rogers in Zune

If your Zune locks up or fails to respond, you can reset it by following this tech-recipe:


1. Make sure that the Hold switch is turned off.

2. Hold down the Back button and Up on the control pad until you see the Zune logo appear on the screen.

Once the device finishes starting up, your Zune should function as normal. This procedure will not delete any of your media files.

 

About Rob Rogers

Once a prolific author here on Tech-Recipes, Rob has moved on to greener pastures.
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141 Responses to “Zune: How To Reset”

  1. October 04, 2008 at 11:35 pm, Victoria said:

    Thank you so much. I had no idea how to reset or make my zune respond. It had never just shut off while I was using it. This restart function helped LOADS! Thanks again!!

    Reply

  2. October 08, 2008 at 10:10 pm, Adam said:

    thank you!
    i was freaking out until i searched this and found it.
    ugh thank you again.
    made my day.

    Reply

  3. October 09, 2008 at 5:15 pm, brad said:

    mine is frozen on the logo screen ad it wont reset

    Reply

    • November 04, 2008 at 2:12 am, joker said:

      mine is too what did you do?

      Reply

      • December 31, 2008 at 6:46 pm, Chelsea said:

        AHH MINE TOO!!

        Reply

    • January 01, 2009 at 12:11 am, cj said:

      Hey Brad CJ my zune screen is stuck on the logo screen also, did you ever find a way to fix your problem

      Reply

      • June 26, 2010 at 7:14 pm, Hammy said:

        set it down and let the battery go all the way dead. Then recharge it. That fixed mine

        Reply

  4. October 13, 2008 at 3:46 pm, Troy said:

    Yeah thanks for the helpl

    Reply

  5. October 13, 2008 at 11:18 pm, Daryl said:

    thank you so much now its working. what a relief

    Reply

  6. October 15, 2008 at 12:23 pm, William said:

    Wow! You’re a life saver!!!!!!!!!!!

    Reply

  7. October 21, 2008 at 5:49 am, Evan said:

    Wow thanks so much for this info!

    Reply

  8. October 21, 2008 at 6:44 pm, Wurgy said:

    Sweet! I was getting an error saying my Zune wouldn’t connect with the software and unplug and try again or contact support. This worked perfectly! Saved me cause I just reformated my PC and was going to download my music from the zune. Whew….now I know better. backup, backup, backup.

    Reply

  9. October 28, 2008 at 12:03 pm, Marlon said:

    Awesome. Ever time i do it my battery is out of a sudden but it still cool.

    Reply

  10. November 07, 2008 at 1:22 am, Lea said:

    Thanks so much… i was freaking out. i love my zune so much
    i thought i lost it forever!!!!

    Reply

  11. November 08, 2008 at 11:22 pm, khash said:

    thank you. my zune will randomly freeze up. its so annoying. atleast now i know how to fix it!

    Reply

  12. November 13, 2008 at 11:01 pm, kari said:

    my zune wont turn on and i tried to reset it but i jus wont turn on i tried to look for the customer service number for the zune microsoft and i jus cant find it i need help!!!!!!!!

    Reply

    • December 31, 2008 at 6:08 pm, Bob said:

      1-877-438-9863 BUt good luck getting through to them

      Reply

    • November 04, 2010 at 9:15 pm, eric said:

      i have a similar problem, how did you fix it?

      Reply

  13. December 21, 2008 at 12:24 am, weaz said:

    thanks bro. I thought it was all over appreciate it.

    Reply

  14. December 31, 2008 at 9:45 am, rick leadley said:

    I tried that and it is frozen on the logo. still won’t reset, any suggegestions

    Reply

    • December 31, 2008 at 11:36 am, aaron said:

      hey!!! i am having the same problem. how did you fix it bro?

      Reply

  15. December 31, 2008 at 10:29 am, Steve said:

    Mine will charge, but it will get to the logo and load up bar and sit there and not load up. I can’t do the reset, because it won’t respond. It just site at the logo screen until the battery dies. Can anyone give me some help?

    Reply

  16. December 31, 2008 at 12:05 pm, Anonymous said:

    mine to its stuck on the login screen and wont reset!

    Reply

    • December 31, 2008 at 1:14 pm, usdnundr said:

      Same here… won’t reset and won’t allow any input

      Reply

  17. December 31, 2008 at 2:05 pm, Buck said:

    Interesting. My Zune also is “stuck” at the startup screen and will not move beyond it, nor will it reset. This seems to be happening to a lot of people in the last day based on postings here and elsewhere. Has anyone had any luck?

    Reply

    • December 31, 2008 at 2:11 pm, Rob said:

      Something must have happened to the network around 3:00 in the morning. If I can connect the thing to the internet (I’m on dead battery now), I’m going to shut off the wireless connect option.

      Reply

      • December 31, 2008 at 2:21 pm, Rob said:

        Uh oh. I can’t even seem to get the device to charge. It doesn’t recognize it as connected. Why do I have a feeling we’re all gonna need a new mp3 player?

        Reply

        • December 31, 2008 at 6:23 pm, Anonymous said:

          We’re stuck with this bug till the new year, I guess. I’ll be at Times Square because I’ll be too bored with out the ZUNE! :*( Happy New Year Guys

          Reply

    • December 31, 2008 at 2:13 pm, John said:

      Mine is stuck on the boot screen too (logo) too! Damn it!

      Reply

      • December 31, 2008 at 2:28 pm, melo said:

        WTF!!!..i fell asleep listenin 2 my zune like i do every nite..it stays plugged in while i listen 2 it..den wen i woke up i noticed tha music had stopped nd wen i looked at my zune it was stuk on tha logo screen..plz sum1 tell me dat it can b fixed..i tried that reboot nd nuttin happens

        Reply

    • December 31, 2008 at 2:31 pm, Steve said:

      WTF? Same thing here! Was working fine last night before bed. Now stuck on Zune screen.

      Reply

    • December 31, 2008 at 3:33 pm, TechCow said:

      Add another to the queue of unexplained lockups this morning. Frozen at the logo screen. I was afraid it was a power issue (I didn’t notice it until I tried plugging it in on my morning drive) but it seems there are a lot of people running into the same issue.

      So far, no luck on Google or Microsoft searches. I’ll post a followup if I find anything.

      Reply

  18. December 31, 2008 at 2:31 pm, bruce said:

    Mine’s stuck on the startup screen to – this sucks big time!

    Reply

    • December 31, 2008 at 2:39 pm, kris said:

      i went to sleep it was fine i woke up now its stuck at the reset screen

      Reply

  19. December 31, 2008 at 2:37 pm, seth said:

    wtf mine is stuck on the logo 2 i plugged mine in before bed and wokeup and it was sitting on the login screen

    Reply

    • December 31, 2008 at 2:42 pm, Charles G said:

      I woke up this morning to s stuck Zune too… stuck on logo screen.

      Reply

      • December 31, 2008 at 2:55 pm, m said:

        help – me too! just a logo. tried to plug to computer and nothing… HELP

        Reply

  20. December 31, 2008 at 2:57 pm, m said:

    zune 80g please someone help frozen logo. does not recognize connection to computer

    Reply

  21. December 31, 2008 at 3:01 pm, Anonymous said:

    I am having the same problem this morning. Stuck on startup screen. Won’t reset even when plugged in. Computer won’t ever recognize that it is plugged in. Anyone have any ‘fixes’? Thanks!

    Reply

    • December 31, 2008 at 3:17 pm, m said:

      http://www.rapidrepair.com/shop/zune-repair-guides.html

      Reply

      • December 31, 2008 at 3:49 pm, Rich said:

        I had the same issue and followed the instructions on this site for disassembling the Zune and then reset the battery. After doing so mine came back up fine and is working great!!!

        Reply

        • December 31, 2008 at 5:33 pm, James said:

          This worked for me too.

          Reply

  22. December 31, 2008 at 3:02 pm, He3 said:

    Are these comments all happening right now? 12/31/2008? Happy new year zune users! mine is stuck too

    Reply

    • December 31, 2008 at 3:02 pm, michael said:

      it is 12/31/2008 amd mine too is locked up. I want my money back

      Reply

    • December 31, 2008 at 3:08 pm, aecdh said:

      Could it be a “ZUNE VIRUS” that went off some time this morning? Mine did the same thing and it’s 12/31/08. Just a thought… :-)

      Reply

      • December 31, 2008 at 3:20 pm, m said:

        hi i agree. WTF? I just bought this thing two months ago from a friend and was really diging the videos while traveling to work. maybe you are right or microsoft has a Zune problem going on. I was able to sign onto the zune website. but when I plug in the unit nothing happens.

        Reply

        • December 31, 2008 at 3:27 pm, D said:

          Unbelievable… mine, too. This has to be more than a coincidence. Who has the hotline phone number to Microsoft? I’m sure they’ll want to help us all out with this issue… ;-)

          Reply

  23. December 31, 2008 at 3:07 pm, mcsmiley said:

    Stuck on logo screen

    Reply

    • December 31, 2008 at 3:13 pm, Paul said:

      mine did it this morning as well. That’s going to make my flight this afternoon seem even longer than it already was.

      Reply

    • December 31, 2008 at 3:14 pm, matt said:

      Mine is stuck too.

      Reply

  24. December 31, 2008 at 3:11 pm, Matt said:

    Mine has literally just done the same thing, i can charge it when it runs out of battery but then it just returns to the same logo screen, fucking scam…

    Reply

  25. December 31, 2008 at 3:15 pm, m said:

    Zune’ers try this site – take out the bottom cover (Use xacto knife) and unscrew phillips head – here is the full pictorial:

    http://www.rapidrepair.com/shop/zune-repair-guides.html

    good luck – i have to go and buy the small phillips – the flat head screwdrivers don’t work.

    Reply

  26. December 31, 2008 at 3:36 pm, raintheory said:

    WTF, mine is stuck the same way this morning…. Zune30

    Crazy,

    Reply

    • December 31, 2008 at 3:44 pm, SkullShank said:

      Same boat here….stuck on logo screen since about 8am EST.
      weird that this is all happening to people now

      Reply

  27. December 31, 2008 at 3:50 pm, Bill said:

    Add another to the mix. My is frozen at the logo as well. 12/31/08

    Reply

  28. December 31, 2008 at 3:54 pm, Robbie said:

    Yup! Dec. 31, 2008!!!!! LOCKED ON STARTUP SCREEN – It’s the 3.1 Software – it’s a major GLITCH! Hopefully not deliberately set by some hacker! Happy New Year from Zune! I’ve had nothing but lock-ups, freezes and shut downs since version 3.0 came along……..

    Reply

    • December 31, 2008 at 3:59 pm, gogo said:

      +1 me too

      damn it. do you guys think it has something to do w/ the date?

      Reply

      • December 31, 2008 at 4:11 pm, Anonymous said:

        pop just the bottom of the case, I used my finger nail and then gently lift the battery lead off the board for 10 seconds. Then reconnect. It will then reboot and everything is good. I just done it to mine. Please pass this on. No need to remove case from body. It is a little tough aligning the switch on the top.

        Reply

  29. December 31, 2008 at 4:14 pm, RL said:

    Tried to turn mine on at 8:00am MDT and it froze up too, must be a virus. The MS help line will be flooded, hopefully they will get a patch out today, and someone from MS is reading this board. The Zune is a POS

    Reply

  30. December 31, 2008 at 4:19 pm, Jeff said:

    Add me to the list.
    I haven’t synced my Zune for a few months, so it must be an issue that was created a while back.
    Haven’t had any problems until now.

    Reply

    • December 31, 2008 at 4:31 pm, Haywood said:

      damn, add me to the list! Was just trying to add a few more albums and bam! Logo screen!

      Reply

  31. December 31, 2008 at 4:26 pm, mjlsr said:

    My 30 gig locked up when I turned it on this morning. Just thought I would add to the growing list.

    Reply

  32. December 31, 2008 at 4:27 pm, Anonymous said:

    WOW, Mine messed up this morning too… stuck at boot / logo screen.
    I will try the battery reset fix and post results.

    Reply

    • December 31, 2008 at 4:34 pm, Rams said:

      Yet another stuck “logo”…

      Reply

      • December 31, 2008 at 4:41 pm, dazza said:

        just got from a nice holiday in the south african sun to find today 31/12/08 that my zune 30GB stuck on the logo/start up screen…….does someone have a link that was posted above how to remove the battery that worked for him?
        thanks darian

        Reply

      • December 31, 2008 at 5:34 pm, Reavien said:

        >> Been stuck at the logo since I got up this morning. Looks like everyone’s in the same boat. WHEEEEE. How unfun

        Reply

    • December 31, 2008 at 4:50 pm, Haywood said:

      Resetting the battery fixed it for me…..for now. I’ve got a full charge, so I can at least get through work without having to listen to the jokers around me!

      In a little while I’m going to try to sync it up and see if I can get a few more albums on it.

      Reply

      • December 31, 2008 at 7:04 pm, dazza said:

        Taking the thing apart, pulling the battery off and putting it all back together worked for me! The hard part was finding a screwdriver that fit that tiny little screw, I found one at Halfords (for those of you in the UK).

        Reply

  33. December 31, 2008 at 4:37 pm, terry said:

    Frozen on logo…Won’t reset.

    What do I do?

    Help!

    Reply

    • December 31, 2008 at 4:47 pm, Mike said:

      Same here. Stuck on Logo. Worked fine yesterday, turned it on this morning and Logo. What to do?

      Reply

    • December 31, 2008 at 4:49 pm, mark said:

      SCROLL UP.. There are many posts with the link to a “fix”

      Reply

    • December 31, 2008 at 7:01 pm, Bob said:

      remove the battery

      Reply

  34. December 31, 2008 at 4:37 pm, Ryan said:

    My zune still wont go off the frozen white bar screen, is there anyone else with the problem where reset isnt helping it?

    Reply

  35. December 31, 2008 at 4:43 pm, Jay said:

    Mine Too!!!! WTF! Worked perfectly for the last 2 years!!

    Reply

  36. December 31, 2008 at 4:43 pm, Dan said:

    I have THREE Zunes….two of the three locked up in the middle of the night.

    The (2) 30gb ones locked up. The (1) 4gb Zune did not lock up.

    Reply

  37. December 31, 2008 at 4:47 pm, KB said:

    add one more 30 gig… this is wierd…

    Reply

  38. December 31, 2008 at 4:51 pm, Matt said:

    Yup, one more 30gb, this is crap!

    Reply

  39. December 31, 2008 at 5:01 pm, Dennz said:

    Oh well, why not? My 30gb is also frozen on the logo screen. First time it happened, and none of the reset combination works. Ah well, may have to wait for some kind of solution without having to mess around with the casing.

    Reply

    • December 31, 2008 at 5:03 pm, slut said:

      my 30gb locked last night. i just removed the bat and it was fine till i shut it down and restarted it. now its locked again. guess its a monster MS programing glitch. hope its fixed before i get out of the shower or my party tonight will be ever so silent.

      Reply

  40. December 31, 2008 at 5:07 pm, HDH said:

    Same here, have two 30 gig zune both lock in logo screen. 12/31/08.

    Reply

    • December 31, 2008 at 5:24 pm, LSG said:

      I have the same issue with my 30 gb zune. Frozen on the logo screen.

      Reply

  41. December 31, 2008 at 5:23 pm, Enrique said:

    this sucks. Same problem here. I need the zune for work to help me deal with morons

    Reply

  42. December 31, 2008 at 5:25 pm, David said:

    Same problem, stuck on start up screen, noticed about 2am. Woke up hoping to find solution.

    Reply

    • December 31, 2008 at 6:03 pm, Pete E said:

      I have 5 Zunes in my household, all five are of the 30 gig type and all have same problem,

      Reply

    • December 31, 2008 at 6:07 pm, B. said:

      6hr drive today is going to suck SO bad now.

      Reply

  43. December 31, 2008 at 6:01 pm, Frankh2 said:

    I have 2 30 gb Zunes and BOTH have the same lock up. Nothing on the MS Zune page. I’ll try the fix suggested!

    Reply

    • December 31, 2008 at 6:04 pm, Pete E said:

      I would not advise anyone to do the work around posted here. If you do this you could void any type of warranty from Microsoft. I am a computer technician and I have seen this type of problem before, let Microsoft work on the issue and post a fix before opening up your Zune and voiding its warranty.

      Reply

  44. December 31, 2008 at 6:05 pm, J said:

    I had the same problem 30gb zune wouldn’t reset from the startup logo… reset battery works great now.

    Reply

  45. December 31, 2008 at 6:25 pm, Zack said:

    same problem…
    i was using it ALL YESTERDAY for hours on end.. it still had some juice left, but i went to charge it, and the logo screen popped up w/full loading bar.
    yay y2k9

    Reply

    • December 31, 2008 at 6:47 pm, yaney said:

      Add mine into the mix of 30 gb not working, it was totally fine around 1am and when I went to bed around 4 am it showed the low battery sign and I thought “that’s way weird because I just charged it yesterdat and haven’t used it since then” after letting it charge for a few min I tried resetting it the startup logo, 9 hours later… it’s STILL on the startup logo. My sister has a 30gb as well… I told her not to turn it on since everyone is having this problem.

      Reply

    • December 31, 2008 at 7:00 pm, Michael said:

      Take off the back of the Zune by removing the plastic around the charger port and unscrewing the two screws on either side. Use an exacto knife and a phillips head screwdriver. Once the back is off, you will see the black battery pack (with a bar code) towards the top and the large silver colored part below it. Follow the copper colored wiring from the battery pack down to the bottom of the Zune, just to the right of where you would plug in the charger. Where the copper wiring reaches the bottom, there should be a small brown plastic tab holding it in place. Use your fingernail to lift that tab and the Zune will shut off. Keep the tab unconnected for about 5 minutes and just push the tab back down to reconnect. It worked perfectly for me.

      Reply

  46. December 31, 2008 at 6:34 pm, Stealth999 said:

    thanks bro I really hate these zunes you would think that people have enough brains to make a working device But thats Microsoft for you…. same old crap over and over but thanks for the info I can finally play music in my car again!

    Reply

    • December 31, 2008 at 6:57 pm, davak said:

      Yeah, guys… looks like the problem is confirmed by Microsoft now. Disconnect/Reconnect of battery and changing time on your syncing system is a temp work around…

      http://www.tech-recipes.com/rx/3790/zune-30-gig-deaths-on-123108/

      Reply

      • December 31, 2008 at 7:02 pm, davak said:

        Has anybody tried just letting the battery run down and then resync on a PC with the date moved backwards? It might accomplish the same reset without the disassemble.

        Reply

      • December 31, 2008 at 7:03 pm, kyle said:

        ya same thing happened to me. ive had it for over a year and it has worked perfectly till now. i was using it all this weekend while skiing and nothing was wrong, then this morning wen i plugged it into my car it was stuck with the zune logo and a full loading bar

        Reply

  47. December 31, 2008 at 7:07 pm, Amanda said:

    Yeah mine is stuck on the Zune screen too!!!! I’ve tried the resetting tips people have given but nothing works…I thought it was cuz I loaded new media on my Zune last night but now everyone is having this problem???? wtf is going on?

    Reply

  48. December 31, 2008 at 7:24 pm, Frankh2 said:

    The battery remove/replace fix works! [So Far]

    Reply

  49. December 31, 2008 at 9:55 pm, Amanda said:

    So my battery finally died and I guess I may as well not recharge til they fix it? How are we supposed to know when the problem is resolved? My Microsoft Word has also crashed twice today. I don’t know if it’s just a coincidence, but it’s frozen twice and I’ve had to close it and restart twice. Hmmm….What is going on?

    Reply

  50. December 31, 2008 at 11:13 pm, David said:

    Man, my Zune isn’t even showing the logo screen anymore. Now it just flashes a battery with an exclamation point. What do I do? I love my Zune

    Reply

    • January 01, 2009 at 12:00 am, Amanda said:

      that means your battery is dead. Wait until we know there is a fix and then recharge it. Hopefully it will work sometime tonight. I’m hoping it will at least!

      Reply

  51. January 01, 2009 at 12:06 am, Amanda said:

    Update from Zune site:
    http://forums.zune.net/412486/ShowPost.aspx

    Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

    Customers can continue to stay informed via the support page on zune.net (zune.net/support).

    We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

    Q: Why is this issue isolated to the Zune 30 device?

    It is a bug in a driver for a part that is only used in the Zune 30 device.

    Q: What fixes or patches are you putting in place to resolve this situation?

    This situation should remedy itself over the next 24 hours as the time flips to January 1st.

    Q: What’s the timeline on a fix?

    The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

    Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

    There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

    Q: What is Zune doing to fix this issue?

    The issue should resolve itself.

    Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

    This issue is related to a part that is only used in Zune 30 devices.

    Q: How many 30GB Zune devices are affected?

    All 30GB devices are potentially affected.

    Q: Will you update the firmware before the next leap year (2012)?

    Yes.
    Matt Akers
    Zune Product Team

    Reply

  52. January 01, 2009 at 12:10 am, Amanda said:

    Update from Zune support:

    http://forums.zune.net/412486/ShowPost.aspx

    Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

    Customers can continue to stay informed via the support page on zune.net (zune.net/support).

    We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

    Q: Why is this issue isolated to the Zune 30 device?

    It is a bug in a driver for a part that is only used in the Zune 30 device.

    Q: What fixes or patches are you putting in place to resolve this situation?

    This situation should remedy itself over the next 24 hours as the time flips to January 1st.

    Q: What’s the timeline on a fix?

    The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

    Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

    There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

    Q: What is Zune doing to fix this issue?

    The issue should resolve itself.

    Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

    This issue is related to a part that is only used in Zune 30 devices.

    Q: How many 30GB Zune devices are affected?

    All 30GB devices are potentially affected.

    Q: Will you update the firmware before the next leap year (2012)?

    Yes.
    Matt Akers
    Zune Product Team

    Reply

  53. January 01, 2009 at 1:55 am, TeddYc said:

    Y2K9 Virus has attacked my Zune its stuck on the loading screen like everone elses!!!!!!!!!!!!!!!!
    Please send help how am i going to snoboard w/o it…………………..
    New Years Resoultion
    1. Sue Microsoft
    : (

    Reply

  54. January 01, 2009 at 4:25 am, Kevin said:

    this is the offical post in Zune website.
    looks like we need to wait until 12:02 a.m. Jan 1, 2009
    http://www.zune.net/en-us/support/zune30.htm

    Reply

  55. January 01, 2009 at 1:38 pm, Bill said:

    I just hooked my 30gb zune to my computer via usb port and now working fine

    Reply

    • January 04, 2009 at 5:59 pm, zunecop said:

      I opened the case and pulled the battery and it worked fine until I shut it down. Then it locked the same way after the 1/1/09 time line. I fixed it by opening the case back up, pulled the battery and connected the unit to my PC immediately after I reconnected the battery. The time changed during the Zunes boot up and it has worked perfect ever since.

      Reply

      • January 05, 2009 at 7:11 pm, Haywood said:

        Mine is still bricked. Battery drained over the holiday, brought it to work to charge. Hooked up, got the battery icon for a while, then right back to the frozen logo screen. Have let it drain and retried, but still will not get past the logo screen.

        Reply

        • January 05, 2009 at 8:48 pm, Haywood said:

          I’m thinking I’ll have to wait another month – since I followed that one guys advice to set my clock BACK, technically my zune thinks it is December 5th!

          Woohoo! Happy New Year!

          Reply

  56. January 09, 2009 at 6:54 pm, Anonymous said:

    Okay I have a 80 gb and my zune was working great til this morning. it went off and wont turn back on. The reset doen’t work. Should I attempt the disassemble repair method?

    Reply

  57. February 12, 2009 at 3:36 am, doysh said:

    thanks man

    Reply

  58. March 14, 2009 at 6:59 pm, ur momma said:

    my zune froze like 3 nights ago and i pushed the back butoon and the up button on the control pannel and it dosent even turn on now…what do i do

    Reply

    • April 29, 2009 at 12:33 am, Brianna said:

      Ik, like mine froze this morning and I’ve tried the whole back up button shit and mind won’t even reboot itself. Stupid piece of shit! Knew I should’ve went with an iPod

      Reply

  59. March 28, 2009 at 7:11 pm, Derek said:

    i was listening to my zune and it just turned off on me. i have tryed eveything

    Reply

  60. March 30, 2009 at 9:16 am, Abhijeet gandhi said:

    This also works for the Zune 120

    Reply

  61. April 29, 2009 at 12:29 am, Brianna said:

    I tried holding the back and up button at the same time but it’s not turning off. The hold switch is set to unlock but it simply will not turn off. The d-pad is completly frozen it won’t navigate. The only buttons that work are the back and play button!! Help!

    Reply

  62. May 18, 2009 at 7:09 pm, Tomas said:

    everytime I use my wall charger it locks up the d pad and makes it so that any direction you hit still functions as the regular center button so that I can’t press up in order reset it.

    Reply

  63. May 26, 2009 at 1:49 am, Adam said:

    Re-install games update if you can sync normally.

    Reply

  64. December 22, 2009 at 2:36 am, Janni said:

    Tried that, won’t reset. Just turns on as normal. Can’t play any of my music, only help I ever get is to reset. Too bad I can’t. Help?

    Reply

  65. January 10, 2010 at 4:15 am, Brandon said:

    wow…mine is stuck on the passcode screen and is frozen there and won’t even reset. my problem is that i transfered all my music from zune to itunes to put the music on my ipod, but my computer reset deleting all the music so now i can’t even freakin put my music back on here w/ the zune b/c its locked up and when it reset the music from i tunes deleted deleting all the music of my ipod to. so thnx to my zune freezing up mt ipod gets no music either. its like it knows or something

    Reply

  66. January 12, 2010 at 8:50 pm, Paul said:

    zune 30gig loads at start up then goes to a black screen with backlight, I have let battery run dead as well as hard shutdowns problem is the same. Wen connected to laptop it powers up but does the same thing. The computer does not recognize the zune as wel.

    Reply

  67. January 26, 2010 at 11:14 pm, Net Success said:

    Thanks! I was wondering how to reset a zune, just in case i need too in the future.

    Reply

  68. February 25, 2010 at 7:46 am, Anonymous said:

    Trying to reset my Zune 80 gb and it keeps getting stuck on error message screen 3, please wait. How long should this take to finish?

    Reply

  69. June 24, 2010 at 5:42 pm, milissa said:

    Yeah it worked!!!

    Reply

  70. June 24, 2010 at 5:43 pm, milissa said:

    Yeah it worked!

    Reply

  71. July 07, 2010 at 5:29 am, Fairyangel135 said:

    OMG thanks so much! I thought my zune had broke and frozen for good.

    Reply

  72. August 13, 2010 at 12:06 am, Aprildawn said:

    Thanks, i wiped all the music off my zune and having difficutly adding it back, it keeps telling me its not responding when im trying to put music on it, and cant figure how to turn it off or restart.. this worked thanks!!!

    Reply

  73. September 10, 2010 at 9:53 pm, Phredd said:

    my zune keeps telling me the item is missing or can not be played

    Reply

    • December 09, 2010 at 9:38 pm, JLarsonRN said:

      Mine’s been doing that all day – nothing works…podcasts, music, games. I tried reloading it and now it’s stuck on the logo screen! AARRGGHH!

      Reply

  74. September 22, 2010 at 2:42 am, Jessey said:

    Mine’s locked on a black scene. it won’t connect to the computer via. ubs and I’ve tried this. it doesn’t do anything.

    Reply

    • December 17, 2010 at 1:48 am, Jon said:

      same hear and its pissing me off

      Reply

  75. October 13, 2010 at 6:18 pm, Mikkiandshaun said:

    its not resetin i’m holdin them both down at the same time wats wrong with it

    Reply

  76. January 22, 2011 at 9:44 pm, Pinseeker712 said:

    i have two zune both r the same 30g one works fine but cant be detected by the zune software and the onther wont turn on ive rest it the zune logo pops up and loads a screen pops up that says please wait and shuts back off

    Reply

  77. October 10, 2011 at 12:56 pm, technette said:

    you rock!!!!!!!!

    Reply

  78. December 27, 2011 at 2:25 pm, Kim said:

    Is there anyway to do a hard reset on a 80gb zune without using the play/pause button? My zune is out of warranty and the play/pause button isn’t working.

    Reply

  79. January 16, 2012 at 10:23 am, PoloBoi said:

    My zune has a 5 wit a circle around it. and it says contact support. WHAT DO I DO???!!

    Reply

  80. March 19, 2012 at 1:36 pm, Rollerboy1986 said:

    My Zune 120gb is stuck on one of my playlists and will not let me select other items. My Zune screen shows the options screen-”music,videos, pictures, social,radio, podcasts’, etc. But it will not let me select anything so that I can change to diff artists or music. I have tried the “reboot” option and my Zune does not Reboot. Also my computer will not recognize my Zune. Thas’s a diff story & mite be a software situation. Any suggestions???

    Reply

  81. December 31, 2012 at 10:57 pm, Eve said:

    I don’t know if it is a coincidence, but my Zune is frozen on the loading screen. Is this another leap year glitch?

    Reply

  82. May 08, 2013 at 7:42 am, Brian said:

    It works – fantastic! thanks

    Reply

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