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Zune: How To Reset

Posted by Rob Rogers in Zune

If your Zune locks up or fails to respond, you can reset it by following this tech-recipe:


1. Make sure that the Hold switch is turned off.

2. Hold down the Back button and Up on the control pad until you see the Zune logo appear on the screen.

Once the device finishes starting up, your Zune should function as normal. This procedure will not delete any of your media files.

 

About Rob Rogers

Once a prolific author here on Tech-Recipes, Rob has moved on to greener pastures.
View more articles by Rob Rogers

The Conversation

Follow the reactions below and share your own thoughts.

  • Victoria

    Thank you so much. I had no idea how to reset or make my zune respond. It had never just shut off while I was using it. This restart function helped LOADS! Thanks again!!

  • Adam

    thank you!
    i was freaking out until i searched this and found it.
    ugh thank you again.
    made my day.

  • brad

    mine is frozen on the logo screen ad it wont reset

    • joker

      mine is too what did you do?

      • Chelsea

        AHH MINE TOO!!

    • cj

      Hey Brad CJ my zune screen is stuck on the logo screen also, did you ever find a way to fix your problem

      • Hammy

        set it down and let the battery go all the way dead. Then recharge it. That fixed mine

  • Troy

    Yeah thanks for the helpl

  • Daryl

    thank you so much now its working. what a relief

  • William

    Wow! You’re a life saver!!!!!!!!!!!

  • Evan

    Wow thanks so much for this info!

  • Wurgy

    Sweet! I was getting an error saying my Zune wouldn’t connect with the software and unplug and try again or contact support. This worked perfectly! Saved me cause I just reformated my PC and was going to download my music from the zune. Whew….now I know better. backup, backup, backup.

  • Marlon

    Awesome. Ever time i do it my battery is out of a sudden but it still cool.

  • Lea

    Thanks so much… i was freaking out. i love my zune so much
    i thought i lost it forever!!!!

  • khash

    thank you. my zune will randomly freeze up. its so annoying. atleast now i know how to fix it!

  • kari

    my zune wont turn on and i tried to reset it but i jus wont turn on i tried to look for the customer service number for the zune microsoft and i jus cant find it i need help!!!!!!!!

    • Bob

      1-877-438-9863 BUt good luck getting through to them

    • eric

      i have a similar problem, how did you fix it?

  • weaz

    thanks bro. I thought it was all over appreciate it.

  • rick leadley

    I tried that and it is frozen on the logo. still won’t reset, any suggegestions

    • aaron

      hey!!! i am having the same problem. how did you fix it bro?

  • Steve

    Mine will charge, but it will get to the logo and load up bar and sit there and not load up. I can’t do the reset, because it won’t respond. It just site at the logo screen until the battery dies. Can anyone give me some help?

  • Anonymous

    mine to its stuck on the login screen and wont reset!

    • usdnundr

      Same here… won’t reset and won’t allow any input

  • Buck

    Interesting. My Zune also is “stuck” at the startup screen and will not move beyond it, nor will it reset. This seems to be happening to a lot of people in the last day based on postings here and elsewhere. Has anyone had any luck?

    • Rob

      Something must have happened to the network around 3:00 in the morning. If I can connect the thing to the internet (I’m on dead battery now), I’m going to shut off the wireless connect option.

      • Rob

        Uh oh. I can’t even seem to get the device to charge. It doesn’t recognize it as connected. Why do I have a feeling we’re all gonna need a new mp3 player?

        • Anonymous

          We’re stuck with this bug till the new year, I guess. I’ll be at Times Square because I’ll be too bored with out the ZUNE! :*( Happy New Year Guys

    • John

      Mine is stuck on the boot screen too (logo) too! Damn it!

      • melo

        WTF!!!..i fell asleep listenin 2 my zune like i do every nite..it stays plugged in while i listen 2 it..den wen i woke up i noticed tha music had stopped nd wen i looked at my zune it was stuk on tha logo screen..plz sum1 tell me dat it can b fixed..i tried that reboot nd nuttin happens

    • Steve

      WTF? Same thing here! Was working fine last night before bed. Now stuck on Zune screen.

    • TechCow

      Add another to the queue of unexplained lockups this morning. Frozen at the logo screen. I was afraid it was a power issue (I didn’t notice it until I tried plugging it in on my morning drive) but it seems there are a lot of people running into the same issue.

      So far, no luck on Google or Microsoft searches. I’ll post a followup if I find anything.

  • bruce

    Mine’s stuck on the startup screen to – this sucks big time!

    • kris

      i went to sleep it was fine i woke up now its stuck at the reset screen

  • seth

    wtf mine is stuck on the logo 2 i plugged mine in before bed and wokeup and it was sitting on the login screen

    • Charles G

      I woke up this morning to s stuck Zune too… stuck on logo screen.

      • m

        help – me too! just a logo. tried to plug to computer and nothing… HELP

  • m

    zune 80g please someone help frozen logo. does not recognize connection to computer

  • Anonymous

    I am having the same problem this morning. Stuck on startup screen. Won’t reset even when plugged in. Computer won’t ever recognize that it is plugged in. Anyone have any ‘fixes’? Thanks!

    • m
      • Rich

        I had the same issue and followed the instructions on this site for disassembling the Zune and then reset the battery. After doing so mine came back up fine and is working great!!!

        • James

          This worked for me too.

  • He3

    Are these comments all happening right now? 12/31/2008? Happy new year zune users! mine is stuck too

    • michael

      it is 12/31/2008 amd mine too is locked up. I want my money back

    • aecdh

      Could it be a “ZUNE VIRUS” that went off some time this morning? Mine did the same thing and it’s 12/31/08. Just a thought… :-)

      • m

        hi i agree. WTF? I just bought this thing two months ago from a friend and was really diging the videos while traveling to work. maybe you are right or microsoft has a Zune problem going on. I was able to sign onto the zune website. but when I plug in the unit nothing happens.

        • D

          Unbelievable… mine, too. This has to be more than a coincidence. Who has the hotline phone number to Microsoft? I’m sure they’ll want to help us all out with this issue… ;-)

  • mcsmiley

    Stuck on logo screen

    • Paul

      mine did it this morning as well. That’s going to make my flight this afternoon seem even longer than it already was.

    • matt

      Mine is stuck too.

  • Matt

    Mine has literally just done the same thing, i can charge it when it runs out of battery but then it just returns to the same logo screen, fucking scam…

  • m

    Zune’ers try this site – take out the bottom cover (Use xacto knife) and unscrew phillips head – here is the full pictorial:

    http://www.rapidrepair.com/shop/zune-repair-guides.html

    good luck – i have to go and buy the small phillips – the flat head screwdrivers don’t work.

  • raintheory

    WTF, mine is stuck the same way this morning…. Zune30

    Crazy,

    • SkullShank

      Same boat here….stuck on logo screen since about 8am EST.
      weird that this is all happening to people now

  • Bill

    Add another to the mix. My is frozen at the logo as well. 12/31/08

  • Robbie

    Yup! Dec. 31, 2008!!!!! LOCKED ON STARTUP SCREEN – It’s the 3.1 Software – it’s a major GLITCH! Hopefully not deliberately set by some hacker! Happy New Year from Zune! I’ve had nothing but lock-ups, freezes and shut downs since version 3.0 came along……..

    • gogo

      +1 me too

      damn it. do you guys think it has something to do w/ the date?

      • Anonymous

        pop just the bottom of the case, I used my finger nail and then gently lift the battery lead off the board for 10 seconds. Then reconnect. It will then reboot and everything is good. I just done it to mine. Please pass this on. No need to remove case from body. It is a little tough aligning the switch on the top.

  • RL

    Tried to turn mine on at 8:00am MDT and it froze up too, must be a virus. The MS help line will be flooded, hopefully they will get a patch out today, and someone from MS is reading this board. The Zune is a POS

  • Jeff

    Add me to the list.
    I haven’t synced my Zune for a few months, so it must be an issue that was created a while back.
    Haven’t had any problems until now.

    • Haywood

      damn, add me to the list! Was just trying to add a few more albums and bam! Logo screen!

  • mjlsr

    My 30 gig locked up when I turned it on this morning. Just thought I would add to the growing list.

  • Anonymous

    WOW, Mine messed up this morning too… stuck at boot / logo screen.
    I will try the battery reset fix and post results.

    • Rams

      Yet another stuck “logo”…

      • dazza

        just got from a nice holiday in the south african sun to find today 31/12/08 that my zune 30GB stuck on the logo/start up screen…….does someone have a link that was posted above how to remove the battery that worked for him?
        thanks darian

      • Reavien

        >> Been stuck at the logo since I got up this morning. Looks like everyone’s in the same boat. WHEEEEE. How unfun

    • Haywood

      Resetting the battery fixed it for me…..for now. I’ve got a full charge, so I can at least get through work without having to listen to the jokers around me!

      In a little while I’m going to try to sync it up and see if I can get a few more albums on it.

      • dazza

        Taking the thing apart, pulling the battery off and putting it all back together worked for me! The hard part was finding a screwdriver that fit that tiny little screw, I found one at Halfords (for those of you in the UK).

  • terry

    Frozen on logo…Won’t reset.

    What do I do?

    Help!

    • Mike

      Same here. Stuck on Logo. Worked fine yesterday, turned it on this morning and Logo. What to do?

    • mark

      SCROLL UP.. There are many posts with the link to a “fix”

    • Bob

      remove the battery

  • Ryan

    My zune still wont go off the frozen white bar screen, is there anyone else with the problem where reset isnt helping it?

  • Jay

    Mine Too!!!! WTF! Worked perfectly for the last 2 years!!

  • Dan

    I have THREE Zunes….two of the three locked up in the middle of the night.

    The (2) 30gb ones locked up. The (1) 4gb Zune did not lock up.

  • KB

    add one more 30 gig… this is wierd…

  • Matt

    Yup, one more 30gb, this is crap!

  • Dennz

    Oh well, why not? My 30gb is also frozen on the logo screen. First time it happened, and none of the reset combination works. Ah well, may have to wait for some kind of solution without having to mess around with the casing.

    • http://asdf.com slut

      my 30gb locked last night. i just removed the bat and it was fine till i shut it down and restarted it. now its locked again. guess its a monster MS programing glitch. hope its fixed before i get out of the shower or my party tonight will be ever so silent.

  • HDH

    Same here, have two 30 gig zune both lock in logo screen. 12/31/08.

    • LSG

      I have the same issue with my 30 gb zune. Frozen on the logo screen.

  • Enrique

    this sucks. Same problem here. I need the zune for work to help me deal with morons

  • David

    Same problem, stuck on start up screen, noticed about 2am. Woke up hoping to find solution.

    • Pete E

      I have 5 Zunes in my household, all five are of the 30 gig type and all have same problem,

    • B.

      6hr drive today is going to suck SO bad now.

  • Frankh2

    I have 2 30 gb Zunes and BOTH have the same lock up. Nothing on the MS Zune page. I’ll try the fix suggested!

    • Pete E

      I would not advise anyone to do the work around posted here. If you do this you could void any type of warranty from Microsoft. I am a computer technician and I have seen this type of problem before, let Microsoft work on the issue and post a fix before opening up your Zune and voiding its warranty.

  • J

    I had the same problem 30gb zune wouldn’t reset from the startup logo… reset battery works great now.

  • Zack

    same problem…
    i was using it ALL YESTERDAY for hours on end.. it still had some juice left, but i went to charge it, and the logo screen popped up w/full loading bar.
    yay y2k9

    • yaney

      Add mine into the mix of 30 gb not working, it was totally fine around 1am and when I went to bed around 4 am it showed the low battery sign and I thought “that’s way weird because I just charged it yesterdat and haven’t used it since then” after letting it charge for a few min I tried resetting it the startup logo, 9 hours later… it’s STILL on the startup logo. My sister has a 30gb as well… I told her not to turn it on since everyone is having this problem.

    • Michael

      Take off the back of the Zune by removing the plastic around the charger port and unscrewing the two screws on either side. Use an exacto knife and a phillips head screwdriver. Once the back is off, you will see the black battery pack (with a bar code) towards the top and the large silver colored part below it. Follow the copper colored wiring from the battery pack down to the bottom of the Zune, just to the right of where you would plug in the charger. Where the copper wiring reaches the bottom, there should be a small brown plastic tab holding it in place. Use your fingernail to lift that tab and the Zune will shut off. Keep the tab unconnected for about 5 minutes and just push the tab back down to reconnect. It worked perfectly for me.

  • Stealth999

    thanks bro I really hate these zunes you would think that people have enough brains to make a working device But thats Microsoft for you…. same old crap over and over but thanks for the info I can finally play music in my car again!

    • http://blogs.tech-recipes.com/davak/ davak

      Yeah, guys… looks like the problem is confirmed by Microsoft now. Disconnect/Reconnect of battery and changing time on your syncing system is a temp work around…

      http://www.tech-recipes.com/rx/3790/zune-30-gig-deaths-on-123108/

      • http://blogs.tech-recipes.com/davak/ davak

        Has anybody tried just letting the battery run down and then resync on a PC with the date moved backwards? It might accomplish the same reset without the disassemble.

      • kyle

        ya same thing happened to me. ive had it for over a year and it has worked perfectly till now. i was using it all this weekend while skiing and nothing was wrong, then this morning wen i plugged it into my car it was stuck with the zune logo and a full loading bar

  • Amanda

    Yeah mine is stuck on the Zune screen too!!!! I’ve tried the resetting tips people have given but nothing works…I thought it was cuz I loaded new media on my Zune last night but now everyone is having this problem???? wtf is going on?

  • Frankh2

    The battery remove/replace fix works! [So Far]

  • Amanda

    So my battery finally died and I guess I may as well not recharge til they fix it? How are we supposed to know when the problem is resolved? My Microsoft Word has also crashed twice today. I don’t know if it’s just a coincidence, but it’s frozen twice and I’ve had to close it and restart twice. Hmmm….What is going on?

  • David

    Man, my Zune isn’t even showing the logo screen anymore. Now it just flashes a battery with an exclamation point. What do I do? I love my Zune

    • Amanda

      that means your battery is dead. Wait until we know there is a fix and then recharge it. Hopefully it will work sometime tonight. I’m hoping it will at least!

  • Amanda

    Update from Zune site:
    http://forums.zune.net/412486/ShowPost.aspx

    Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

    Customers can continue to stay informed via the support page on zune.net (zune.net/support).

    We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

    Q: Why is this issue isolated to the Zune 30 device?

    It is a bug in a driver for a part that is only used in the Zune 30 device.

    Q: What fixes or patches are you putting in place to resolve this situation?

    This situation should remedy itself over the next 24 hours as the time flips to January 1st.

    Q: What’s the timeline on a fix?

    The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

    Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

    There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

    Q: What is Zune doing to fix this issue?

    The issue should resolve itself.

    Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

    This issue is related to a part that is only used in Zune 30 devices.

    Q: How many 30GB Zune devices are affected?

    All 30GB devices are potentially affected.

    Q: Will you update the firmware before the next leap year (2012)?

    Yes.
    Matt Akers
    Zune Product Team

  • Amanda

    Update from Zune support:

    http://forums.zune.net/412486/ShowPost.aspx

    Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

    Customers can continue to stay informed via the support page on zune.net (zune.net/support).

    We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

    Q: Why is this issue isolated to the Zune 30 device?

    It is a bug in a driver for a part that is only used in the Zune 30 device.

    Q: What fixes or patches are you putting in place to resolve this situation?

    This situation should remedy itself over the next 24 hours as the time flips to January 1st.

    Q: What’s the timeline on a fix?

    The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

    Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

    There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

    Q: What is Zune doing to fix this issue?

    The issue should resolve itself.

    Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

    This issue is related to a part that is only used in Zune 30 devices.

    Q: How many 30GB Zune devices are affected?

    All 30GB devices are potentially affected.

    Q: Will you update the firmware before the next leap year (2012)?

    Yes.
    Matt Akers
    Zune Product Team

  • TeddYc

    Y2K9 Virus has attacked my Zune its stuck on the loading screen like everone elses!!!!!!!!!!!!!!!!
    Please send help how am i going to snoboard w/o it…………………..
    New Years Resoultion
    1. Sue Microsoft
    : (

  • Kevin

    this is the offical post in Zune website.
    looks like we need to wait until 12:02 a.m. Jan 1, 2009
    http://www.zune.net/en-us/support/zune30.htm

  • Bill

    I just hooked my 30gb zune to my computer via usb port and now working fine

    • zunecop

      I opened the case and pulled the battery and it worked fine until I shut it down. Then it locked the same way after the 1/1/09 time line. I fixed it by opening the case back up, pulled the battery and connected the unit to my PC immediately after I reconnected the battery. The time changed during the Zunes boot up and it has worked perfect ever since.

      • Haywood

        Mine is still bricked. Battery drained over the holiday, brought it to work to charge. Hooked up, got the battery icon for a while, then right back to the frozen logo screen. Have let it drain and retried, but still will not get past the logo screen.

        • Haywood

          I’m thinking I’ll have to wait another month – since I followed that one guys advice to set my clock BACK, technically my zune thinks it is December 5th!

          Woohoo! Happy New Year!

  • Anonymous

    Okay I have a 80 gb and my zune was working great til this morning. it went off and wont turn back on. The reset doen’t work. Should I attempt the disassemble repair method?

  • doysh

    thanks man

  • ur momma

    my zune froze like 3 nights ago and i pushed the back butoon and the up button on the control pannel and it dosent even turn on now…what do i do

    • Brianna

      Ik, like mine froze this morning and I’ve tried the whole back up button shit and mind won’t even reboot itself. Stupid piece of shit! Knew I should’ve went with an iPod

  • Derek

    i was listening to my zune and it just turned off on me. i have tryed eveything

  • Abhijeet gandhi

    This also works for the Zune 120

  • Brianna

    I tried holding the back and up button at the same time but it’s not turning off. The hold switch is set to unlock but it simply will not turn off. The d-pad is completly frozen it won’t navigate. The only buttons that work are the back and play button!! Help!

  • Tomas

    everytime I use my wall charger it locks up the d pad and makes it so that any direction you hit still functions as the regular center button so that I can’t press up in order reset it.

  • Adam

    Re-install games update if you can sync normally.

  • Janni

    Tried that, won’t reset. Just turns on as normal. Can’t play any of my music, only help I ever get is to reset. Too bad I can’t. Help?

  • Brandon

    wow…mine is stuck on the passcode screen and is frozen there and won’t even reset. my problem is that i transfered all my music from zune to itunes to put the music on my ipod, but my computer reset deleting all the music so now i can’t even freakin put my music back on here w/ the zune b/c its locked up and when it reset the music from i tunes deleted deleting all the music of my ipod to. so thnx to my zune freezing up mt ipod gets no music either. its like it knows or something

  • Paul

    zune 30gig loads at start up then goes to a black screen with backlight, I have let battery run dead as well as hard shutdowns problem is the same. Wen connected to laptop it powers up but does the same thing. The computer does not recognize the zune as wel.

  • Net Success

    Thanks! I was wondering how to reset a zune, just in case i need too in the future.

  • Anonymous

    Trying to reset my Zune 80 gb and it keeps getting stuck on error message screen 3, please wait. How long should this take to finish?

  • http://profiles.yahoo.com/u/QICLO7WXHHRYXYFMRPF2PFZPDA milissa

    Yeah it worked!!!

  • http://profiles.yahoo.com/u/QICLO7WXHHRYXYFMRPF2PFZPDA milissa

    Yeah it worked!

  • Fairyangel135

    OMG thanks so much! I thought my zune had broke and frozen for good.

  • Aprildawn

    Thanks, i wiped all the music off my zune and having difficutly adding it back, it keeps telling me its not responding when im trying to put music on it, and cant figure how to turn it off or restart.. this worked thanks!!!

  • Phredd

    my zune keeps telling me the item is missing or can not be played

    • JLarsonRN

      Mine’s been doing that all day – nothing works…podcasts, music, games. I tried reloading it and now it’s stuck on the logo screen! AARRGGHH!

  • Jessey

    Mine’s locked on a black scene. it won’t connect to the computer via. ubs and I’ve tried this. it doesn’t do anything.

    • Jon

      same hear and its pissing me off

  • Mikkiandshaun

    its not resetin i’m holdin them both down at the same time wats wrong with it

  • Pinseeker712

    i have two zune both r the same 30g one works fine but cant be detected by the zune software and the onther wont turn on ive rest it the zune logo pops up and loads a screen pops up that says please wait and shuts back off

  • technette

    you rock!!!!!!!!

  • Kim

    Is there anyway to do a hard reset on a 80gb zune without using the play/pause button? My zune is out of warranty and the play/pause button isn’t working.

  • http://tech-recipes.com PoloBoi

    My zune has a 5 wit a circle around it. and it says contact support. WHAT DO I DO???!!

  • Rollerboy1986

    My Zune 120gb is stuck on one of my playlists and will not let me select other items. My Zune screen shows the options screen-”music,videos, pictures, social,radio, podcasts’, etc. But it will not let me select anything so that I can change to diff artists or music. I have tried the “reboot” option and my Zune does not Reboot. Also my computer will not recognize my Zune. Thas’s a diff story & mite be a software situation. Any suggestions???

  • Eve

    I don’t know if it is a coincidence, but my Zune is frozen on the loading screen. Is this another leap year glitch?

  • Brian

    It works – fantastic! thanks