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Hotmail Opens with Blank Page after Removal of AIM Virus or Spyware

When removing spyware, several different problems can cause you to be unable to connect to your Hotmail account. This tutorial describes some common fixes.

Removing and fixing many spyware programs and Trojans can leave your system unable to connect your Hotmail account. This occurs because some spyware programs change your security settings. Hotmail needs the meta-refresh enabled to work correctly.

Use the following steps to enable META REFRESH:

    1. Open an IE window.
    2. Click Tools menu.
    3. Click Internet Options.
    4. Click the Security tab.
    5. Select the Internet web content zone.
    6. Click Custom Level.
    7. Scroll down to Allow Meta Refresh and select Enable.
    8. Click OK until you completely close IE.
    Note: If you for some reason you have placed hotmail into your Trusted Sites web content zone, you should repeat the above steps for that zone as well.

Rarely, clearing your cookies and temporary Internet files will help as well.

Clear the Cache:

    1. Open IE.
    2. Click Tools.
    3. Click Internet Options .
    4. Click General Tab
    5. Under Temporary Internet files, you should click Delete Files
    6. Confirm with an OK
    7. Under Temporary Internet files, you should click Delete Cookies
    8. Confirm with an OK

If there are multiple sites to which you cannot connect correctly, you may have broken your winsock. Use this tech-recipe to reset the stack.

If nothing else works, you can always try to use Firefox. It is a great alternative freeware browser that is currently not targeted as aggressively by spyware authors. You can download Firefox here:”

David Kirk
David Kirk
David Kirk is one of the original founders of tech-recipes and is currently serving as editor-in-chief. Not only has he been crafting tutorials for over ten years, but in his other life he also enjoys taking care of critically ill patients as an ICU physician.


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