If your version of Adobe Reader is hanging or crashing, make sure the temporary directory is not full. This is the most common Adobe issue that I see in our environment. All versions experience this problem.
Last week, I witnessed a common occurance. Adobe hangs, leaving just the splash screen sitting there. Upgrading Adobe does not help. If you kill the task, the Adobe screen dissapears. What is left is a square image on the screen where the splash screen used to be.
Unfortunately, Adobe does not give an error message. It just hangs.
Here is how to fix it:
- 1. Click Start.
2. Click Run.
3. In the textbox, type %temp%, and click OK.
Your temporary directory should open. It should be similiar to this location where “yourusername” is replaced with your profile name:
C:\Documents and Settings\yourusername\Local Settings\Temp
4. Delete all the files you can in this directory. If you are worried about hurting something, just delete all the *.tmp files you see.
5. Reboot
If the above does not work, is too complicated, or too scary, just run the Disk Clean-Up Wizard to clean out your temp directories. Follow these steps:
- 1. Click Start.
2. Select All Programs.
3. Select Accessories.
4. Select System Tools .
5. Click Disk Cleanup.