iPod: How to Reset the Nano if it Locks Up

Posted November 20, 2006 by Rob Rogers in iPod

One common problem with the iPod nano is that the device can lock up. You can fix this problem by simply resetting it. To reset your nano, follow the steps below in this Tech-Recipe.

1. Verify that the device does not have the Hold switch engaged. (If it does, this could be the problem.)

2. Press and hold both the Menu and Select buttons at the same time until you see the Apple logo appear onscreen.

This will not delete any of your songs or files; however, you may lose some of your custom settings.


About Rob Rogers

Once a prolific author here on Tech-Recipes, Rob has moved on to greener pastures.
View more articles by Rob Rogers

The Conversation

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  • Sophii

    Thanks so much!!!!!!!!
    gawd this has helped soooooooooooo much !!!
    Luv Ya !
    Sophiiee …x33

  • Melinda

    Thank you sooo much this helped!!!!!

  • Jayron jiggenhoosen

    Thank you 😀

  • joseph adenugua

    very helpful, thanks 😀

  • Suzanne

    Thanks sooooooooooo much…. I was getting really annoyed with my ipod!!

  • Livvy.

    Thannkkksss soo muucchh :D.

  • Tori

    This was a huge help..Thanks

  • Tori

    Thanks so much ..this was a huge help!!

  • Chris

    Thanks!! Worked perfectly on 4th gen Nano. Took approx 3-4 sec.

  • emily

    oh my god, i am so glad i finally came to this page, thank you for creating it. my ipod froze up and I didn’t have my manual and I was freaking out because i havent even had it a year so it made me wonder what had happened to it. i’ve been up for an hour just trying to get it to work.
    thank you, this is a big help.

  • karli

    this totally worked and i am so happy i dont have to be stressed about my ipod anymore…thank God

  • hally

    Thanks very much!!!

    This worked Great!

  • wwjsun

    Thank you so much. You saved my life^_^

  • Lisa Nicholson

    oh thank god!!! and you!

  • Pete

    Wow this rocks! I did the second part and it worked first time all this after spending the entire morning scratching my head. Thank you so much….I usually mean this ironically but not this time. 😉

  • Rick

    Worked – Thanks!

  • Tia

    That worked…thank you sooo sooo sooo mcuh


    • Anonymous

      I have locked Nano (4GB) but I can connect it to my PC, gets recognized as “USB Mass Storage Device” in Device Manager of Vista.

      I did restore and sync of songs with it.

      But, when I disconnect, the locked icon is still there and the Nano is still locked.

      I re-connect it to my PC. Again, it is recognized, and I can manage the song – sync and play them.

      But, remove it from the PC, it remains locked. Removing it from the PC and using the MENU+SELECT button has no effect on it. The screen is unresponsive.

      How do I move forward with this? Thanks.

      • Anonymous

        I have the exact same problem as you, when you figure out how to fix this can you let me know. Thanks

  • zowie

    Thank you soooooo much, i was so mad at my bro cause i though he did it, oops. thank again!

  • steph

    You just saved my 18 y/o son’s hide! We both thank you!

  • Anonymous

    Panic over , Thanks much !!

  • Anonymous

    my ipod nano like the new generation one well my friend was playing with my ipod and excidentley put a lock on it and neither one of us know what the combination is. how do u get rid of it?

  • Anonymous

    It worked….thanks for that. I was looking at smashing it off the floor but now I’m happy

  • Maggie

    Score! Thank you, thank you, thank you! That was so easy!

  • Anonymous

    Thanks! just sorted my frozen iPod Nano….

  • Guest

    Thank you sooo much!!
    I thought my Ipod was broken for good!

  • Big Ma

    my daughter has an fifth genration ipod her screen has no respond.
    we have try to reset it and still come up blank no apple icon or nothing.

    • Trinapower

      Same problem, any solution???

  • Tiffany Jefferson

    Thank you for posting this tid-bit! My i-pod has been revived! Cheers to the Doctor! 🙂

  • Octonate

    I was about to drain it battery so that it would respond

  • Rabbassoon

    Your info did not help. My click wheel does not function. My Nano is fully charged. I have clicked the Hold switch on and off several times. I can only turn the Nano on by flicking the hold switch. Then it does not stay on. What do you advise?

  • Mpgrosso

    Yes, and it locks up again almost immediately

  • Craig_peters

    This totally worked-Thank you!

  • Javed_hakimzada

    how to connected a ipod nano if to pc.and how to put songs if the ipod is lock.

  • Technar

    Thanks a lot:)

  • Lkdsjf

    Thank you!

  • Jbowne

    It didn’t work at all, now what do I do? Close to useless.

  • Nabilaquila

    thanks a lot!
    i was searching for the book in which it was written about this but i didnt find it

  • zig

    Thank you!!!!

  • Kimberly Inabinet

    Thank You so much! I was about to give my iPod to Goodwill. But when i found this website i was really IMPRESSED!!!! 🙂

  • THANK YOU!!!

    Thank you!! I thought my ipod was totally hosed for a minute.

  • Salem

    thanks so much

  • roozbeh

    But I have an old one and it has no menu button 🙁

  • karla

    this didn’t work….any other ideas?

  • Anthony

    I have a 7th gen iPod nano. I am in diagnostics mode and I don’t know how to get out of it. Will somebody help?