BlackBerry: How to Reboot or Reset

“How do I reboot or reset my BlackBerry?” is one of the first questions that new BlackBerry owners ask me. This tutorial documents how to do both the soft and hard resets.

If your BlackBerry device locks up, the first thing always to do is to reboot or reset the phone.

Soft Reset / Reboot:

Press and Hold the alt key, right shift/caps lock key, and del key. Pay attention that it is the shift key on the right. Hold the key combo until the LED light turns red and the screen locks. The reboot process will begin.

hold alt, right shift, del to soft reset the Torch

Hard Reset / Reboot:

If the phone is locked so hard that the soft reset does not work, a hard reset is your only option. Open the phone back and remove the battery. Wait a few seconds for the phone to completely go dark and reinsert the battery.

 

About David Kirk

David Kirk is one of the original founders of tech-recipes and is currently serving as editor-in-chief. Not only has he been crafting tutorials for over ten years, but in his other life he also enjoys taking care of critically ill patients as an ICU physician.
View more articles by David Kirk

The Conversation

Follow the reactions below and share your own thoughts.

100 Responses to “BlackBerry: How to Reboot or Reset”

  1. November 15, 2010 at 8:08 pm, Info said:

    Thanks!

    Reply

    • March 22, 2011 at 12:31 pm, Ismaeelmalik said:

      Thanks a lot

      Reply

  2. November 22, 2010 at 8:33 pm, Sam said:

    Perfect, thank you.

    Reply

  3. November 22, 2010 at 10:01 pm, C1ejy said:

    my loudspeaker sounds distoerted when the phone rings ?? why is that

    Reply

    • March 31, 2011 at 12:28 pm, Blah said:

      It has nothing to do with rebooting, that’s why.

      Reply

  4. November 25, 2010 at 6:54 pm, Gup Vin said:

    This thing works. thanks

    Reply

  5. December 10, 2010 at 10:20 pm, chabolla said:

    That is what I was looking for. Easy and exactly what we normally require when something locks and don’t want to close :-)
    Thanks!

    Reply

  6. January 14, 2011 at 4:55 am, cat~ said:

    thanks~

    Reply

  7. January 27, 2011 at 8:21 am, Michelle Scott94 said:

    Thanks!

    Reply

  8. January 28, 2011 at 10:01 pm, JP said:

    This is just probably a difference in semantics but for most smart phones, I believe that a hard reset means that it restores the device to factory default settings. I’m guessing that that is not what a battery pull out will do to the blackberry. If so, can you explain the difference between the shift-alt-del and the battery pull out? Thanks.

    Reply

  9. February 10, 2011 at 4:16 pm, Ghjf said:

    thanks

    Reply

  10. March 09, 2011 at 11:03 am, Sezen said:

    thanks

    Reply

  11. March 09, 2011 at 3:04 pm, Yodacuper said:

    I’ve done the battery pull out, it just does the same thing, resets it and doesn’t change any settings.

    Reply

  12. April 08, 2011 at 3:50 am, karen said:

    it helps!

    Reply

  13. April 15, 2011 at 5:02 am, Jayjay_lewis_1996 said:

    omg, thank you so much!

    Reply

  14. April 20, 2011 at 3:27 am, vikas said:

    great

    Reply

  15. May 19, 2011 at 5:17 pm, Toverbeck said:

    JP, you are right. I don’t know why BB calls this a hard reset but what you call a hard reset (returning to factory settings). Is a wipe on a BB which has to be done through the setup features.

    Reply

  16. June 01, 2011 at 2:44 pm, Carla C. Strange-Nicholson said:

    How often should I reboot my Blackberry Torch?

    Reply

  17. June 10, 2011 at 8:49 pm, Shawn said:

    Thanks!

    Reply

  18. June 16, 2011 at 8:45 pm, iknownothing said:

    there’s no difference, its just that the battery pull is always 2nd option because it is dangerous and if you do it to much it may damage your phone.. 

    Reply

  19. June 24, 2011 at 7:49 am, yomamasmama said:

    hah works thnks

    Reply

  20. July 04, 2011 at 8:57 am, Rafeeqemuhammad said:

    thank nice job

    Reply

  21. July 04, 2011 at 8:57 am, Rafeeqemuhammad said:

    thank nice job

    Reply

  22. July 15, 2011 at 4:29 am, Iporras128 said:

    hola… mi problema con mi bb es diferente, quiero configurar una cuenta de hotmail, pero no he podido cuando le doy por configuracion y luego por cuentas de correo electronic ome sale un reloj es decir como pensando, y solo puedo salir con le boton  rojo porque si undo el de atras se celular  se congela y toca esperar por ahi 3 minutos podrian por favor enviarme un correo a iporras128 arroba hotmail . com llevo un mes intentando solucionarlo pero no he sido capaz, les agradeceria demasiado

    Reply

  23. July 15, 2011 at 3:31 pm, Rajat Luhadiya said:

    bb torch showing everything hidden, my cam pic my multimedia, my data everything and moreover they are not shown when i connect my memory card on pc (with or without mobile). can some one help me on this. 

    Reply

    • July 16, 2011 at 12:48 am, jimmyselix said:

      do you have a password set on your blackberry? if so, you need to leave memory card in phone, enter password when it goes to mass storage mode and then should be able to see contents. 

      it could also be that you have encrypt sd card enabled in the Security options too. :)

      hope that helps!

      Reply

    • July 16, 2011 at 12:48 am, jimmyselix said:

      do you have a password set on your blackberry? if so, you need to leave memory card in phone, enter password when it goes to mass storage mode and then should be able to see contents. 

      it could also be that you have encrypt sd card enabled in the Security options too. :)

      hope that helps!

      Reply

  24. July 16, 2011 at 12:49 am, jimmyselix said:

    i recommend once a week, but if you setup the memory cleaning options, you can prob just wait to go until some app freezes it or you notice lag.  

    memory cleaner = months of being on w/a problems

    Reply

  25. July 16, 2011 at 12:49 am, jimmyselix said:

    i recommend once a week, but if you setup the memory cleaning options, you can prob just wait to go until some app freezes it or you notice lag.  

    memory cleaner = months of being on w/a problems

    Reply

    • December 05, 2012 at 3:08 pm, hassano said:

      Hi,

      My BB torch is not at all starting. It is not showing any kind of blinking light or boot up screen. I checked battery, but that is not issue. So what will be the possible cause and how to solve it?
      before this happen it keeps on restarting again and again after couple of hours.?
      plz help me out…

      Reply

  26. July 28, 2011 at 8:56 pm, Irvin_ said:

    thankkks broo!

    Reply

  27. August 23, 2011 at 1:55 pm, Chris said:

    I reboot mine and it works perfectly for about 5 or 10 minutes then it freezes again, usually only the buttons freeze. Any help here? should I send it back to manufacturer? I’ve tried it like 6 times and it just does the same thing over and over

    Reply

  28. September 04, 2011 at 12:00 am, Hormaz said:

    Thanks a lot, it works perfect on my BB Torch 9800

    Reply

  29. September 05, 2011 at 7:03 pm, Cosmo said:

    We used to call a “soft” reboot a reload of the OS. We called a “Hard” reboot a full power down and restart. I guess this would qualify as a “Soft” reboot since technically, I didn’t see the device power down.

    Reply

  30. September 09, 2011 at 5:12 pm, Amir said:

    I reinstalled an app off app world, an now my BB torch will not load up. It loads all the way to the end but won’t come on. What should I do?

    Reply

  31. September 27, 2011 at 11:14 pm, Konstantin said:

    Thanks,

    this looks same as battery removal but much faster,

    helps when it refuses to use the normal data plan and usually required battery removal.

    Reply

  32. October 16, 2011 at 11:38 am, Bree said:

    the reboot didnt happen… i tried multiple times!

    Reply

  33. October 17, 2011 at 7:57 am, mario said:

    after the last bb issue I still can not rcv or send emails.. I tried taking out the battery but still nothing !! what do u suggest ?

    Reply

  34. October 20, 2011 at 1:30 am, Pascale said:

    Genius. Thankyou!

    Reply

  35. November 10, 2011 at 7:15 am, jason said:

    my blackberry torch touch pad is not responsive this is after my screen messing up! my screen has started to work but now the touch pad wont do nothing any help?

    Reply

  36. November 15, 2011 at 5:54 pm, Gurt said:

    Perfect, was wondering for a long while how to do this.
    Thanks!!!

    Reply

  37. December 19, 2011 at 12:42 am, osama said:

    its a good method to restart the blackberry

    thank you very much

    Reply

  38. January 02, 2012 at 11:56 am, C. Mercer said:

    Thank you very much. You made my day!

    Reply

  39. February 01, 2012 at 11:30 am, Pawpcorn said:

    Unbelievable this isn’t included in the 329 page (!!!!) 9800 Torch .pdf User Manual!!!! How crazy is that???!?!?! hahahaha

    Reply

  40. February 11, 2012 at 10:59 am, donna said:

    excellent, thank you xo

    Reply

  41. February 19, 2012 at 12:18 pm, Mike said:

    I reinstated. A app my phone rebooted now keeps loading I tried all the methods nothing works I work for at&the I tried. From multiple ends and nothing idk what else to do?

    Reply

  42. February 23, 2012 at 10:24 am, craig said:

    Hi I just took the battery out of my bb torch and now it wont turn on screen just stays black. Av tryd battery pull bwt 5 times an nothing any other ideas what up or how I can get it running
    Thanks

    Reply

  43. February 28, 2012 at 3:26 am, kayleigh said:

    i rebooted it i have a black berry torch and the screen is to coming up and it keeps going weird i dont know what to do i have taken out mu battery and left it for ages and i have done that about 20times now i did the rebbot and it rebooted it but the screen still wont come up what should i do ???

    Reply

  44. February 29, 2012 at 3:47 pm, Catie said:

    ok so i’ve done that alt shift delete thing a million times and everytime it powers back on the phone is still locked and i cant access anything in my phone?

    Reply

  45. March 15, 2012 at 12:38 am, mariam said:

    i have a problem with my bb torch it keeps hang…pls some one should help me b4 i slam it to the ground cheers

    Reply

  46. March 20, 2012 at 12:58 pm, tdawg said:

    Make sure you do alt, then shift/caps, then del…it works instantly.

    Reply

    • April 29, 2012 at 9:44 am, help plz said:

      > it not working mi bb torch 9800 just ceps on reboting wont go on

      Reply

  47. April 05, 2012 at 10:55 am, soph said:

    How do I reset my blackberry torch without it deleting everything? I think its what I need to do but I’m on contract and its been cut off due to not paying the bill, but my bbm worked with a wifi connection and now its not? I’ve been told by a few people to reset it but I don’t want it too delete everything?

    Reply

    • April 29, 2012 at 9:46 am, help plz said:

      > it can delet all mi staf it ok but want even cam on just ceps on rebotin it self it a torch 9800

      Reply

  48. April 22, 2012 at 4:03 am, Ebonie said:

    Very helpful! I’ve had my phone for 2 years and have never rebooted it the right way. I know I will forget how to do it…glad this is online. I will be back here again =D

    Reply

  49. April 29, 2012 at 9:38 am, help plz said:

    help pls mi black berry torch 9800 wont stop rebooting want cam on

    Reply

  50. April 29, 2012 at 9:43 am, help plz said:

    it wont even cam on just rebots over and over enefen that can help me ppppppllllzzz it ok ef it delets evrefen

    Reply

  51. May 03, 2012 at 12:40 pm, fetuga olaj said:

    i dont know what is wrong with my phone,what i just see is that i was deleting some music and it switch off and started rebooting.but to my surprise,when it boot to a stage,it will switch off and start rebooting.

    Reply

    • May 03, 2012 at 12:47 pm, fetuga olaj said:

      make it snappy because am helpless.

      Reply

  52. May 03, 2012 at 1:09 pm, fetuga olaj said:

    please i need your help,my phone just switch off and start to reboot,but to my surprise when it boot to a stage it wii off and start to reboot.please what can i do because i need your help.

    Reply

  53. May 13, 2012 at 9:50 am, Trevor Matthews said:

    I hate it when my bb doesn’t work right. Its so irratating my keypad is not working. Every time I try to type it does not work and then I have to type with my screen

    Reply

  54. May 25, 2012 at 6:08 am, kabir naqvi said:

    i happen to download this stupid theme whicl freezes my fone and nw i can just nt delete it … im nt recieving txts and colls … wat do i doo ??!!

    Reply

  55. May 25, 2012 at 1:38 pm, nick said:

    Can’t get the atl shift del to work,

    Reply

  56. May 28, 2012 at 3:34 pm, Komal said:

    Hey, I downloaded this stupid theme on my BB Torch 9800 which now has messed up my phone. It freezes the screen plus I cannot open any Icon on the phone including “OPTIONS”, I would have formatted it that way but it’s not even opening up. Please help.

    Reply

  57. June 10, 2012 at 6:22 pm, Eric said:

    still wont reboot. stops at Uncaught exception: java.lang.error

    Reply

  58. June 13, 2012 at 11:38 pm, j said:

    My blacberry torch isn’t wori like da it isn’t woring what’s goi on. Need sme help plz

    Reply

  59. June 25, 2012 at 7:03 am, Zara said:

    That is the same as mine! Have you found a solution yet?

    Reply

  60. August 01, 2012 at 8:28 pm, Kat said:

    Update Desktop Software yesterday and now having a problem with all of the buttons across the bottom not working properly. Scroll bar works intermittently as well. I’ve pulled battery numerous times, done the Alt/Shift/Del key thing and it didn’t even go black. The Alt key is part of the problem as it will only do one number at a time when I try to type. Today I went back to the previous version of Desktop Software and that worked for a few minutes but then things locked up again. I’ve only had it a year and I’m desperate to get it fixed. Would appreciate any suggestions you have to offer!! Thanks!

    Reply

  61. August 10, 2012 at 8:46 pm, ray mbuyi said:

    Hi I just changed the touch screen on my blackberry 9800 and all the sadden my speak isn’t working does anyone have any idea of what might the problem be and how can I fix . I have even bought new flexes for every parts on the phone but still the speaker isn’t working I even bought a new speaker and still its not working I’m just wondering if I have to load a new os after changing a part on a torch

    Reply

  62. September 01, 2012 at 8:19 am, halima said:

    Hi,I cannot delete some pictures I took on my phone jst because I sent it to a contact and A̶̲̥̅♏‎​​ still getting a notification of a ping I have already read.

    Reply

  63. September 17, 2012 at 2:43 pm, Denise said:

    Hi,my bb rebooted after i updated my facebook,but now the loading bar is stuck at about 75% for a few hours already?i have a bb curve 8520

    Reply

  64. October 08, 2012 at 5:41 pm, Rich Berkland said:

    My bb Torch has been stuck in a reboot cycle for 24 hours. It goes about 75% complete and reboots again. I’ve tried soft & hard starts to no avail. Any thoughts?

    Reply

  65. November 13, 2012 at 9:57 am, samuel said:

    when i hold the alt key and press the cap plusdel boting start but it couldnt complete and stop

    Reply

  66. November 21, 2012 at 5:15 pm, momo said:

    please do the contacts go

    Reply

  67. November 23, 2012 at 5:41 pm, denori said:

    I had loss all my bbm, how i can geth them cack, lpace

    Reply

  68. December 09, 2012 at 2:08 am, Jayp said:

    thankkk you :]

    Reply

  69. December 10, 2012 at 3:24 am, sandra said:

    my phone is loading but it does not finish i try to reset but it not working

    Reply

  70. January 13, 2013 at 5:55 am, thomas said:

    I tried hard reset and soft reset but still my camera don’t work please help

    Reply

  71. February 01, 2013 at 12:28 am, nkgomeleng said:

    I hve black berry 9300 nd I need to reset my app world bt someone already used it so I need to reset my black berry bt I cnt

    Reply

  72. February 28, 2013 at 1:12 pm, Andile said:

    Ahha thanx bra

    Reply

  73. June 22, 2013 at 9:04 pm, jeremy said:

    the charge port went kaput on me a year ago and I was unable yo get it replaced, hence, the only way to get it working was to charge another battery and change. this is did, via battery pull, the torch is now dead, will no longer boot, no light nada

    Reply

  74. July 13, 2013 at 11:26 pm, Tambra Sewell said:

    I can’t get my blackberry torch 9810 to come bak on. I hv charged the phone an nothing.

    Reply

  75. August 20, 2013 at 4:07 am, Carol said:

    My blackberry smart2 9550 is blinking power on but doesnt display anything on the screen.how do I format it

    Reply

  76. August 26, 2013 at 12:09 pm, nikki said:

    hi, need help urgently. blackberry 9800 has error 606. how do I fix this. Please tried everything, phoned won’t connect to update the software. so I now stuck.

    Reply

  77. August 28, 2013 at 8:49 pm, jason logie said:

    my phone is frozen & it wont reboot…

    Reply

  78. September 19, 2013 at 3:00 pm, stanford said:

    My blackberry Torch 9800 doesn’t load,when the progress bar reaches the middle it restarts the process over and over again. Iv tried soft and hard reset it doesn’t work. Please help the phone has valuable info inside and my pc can’t detect it.

    Reply

  79. September 27, 2013 at 8:42 am, kelly said:

    hello iv done the soft reset many times also battery pull,still buffing,loadin bar stops at the letter e every time!help me please

    Reply

  80. November 18, 2013 at 10:28 pm, Omar Olvera said:

    i tried to make the update of the software and it indicated that for some reason it was not able to do it and now my blackberry torch does not work it will just show the llogo and loading and then it wont do anything how can i make it work again ?

    Reply

  81. December 02, 2013 at 5:20 pm, Asereht said:

    some my keys do not work and my phone got locked up until i have to type in blckberry what do i do… can i reset it and then just put in my password

    Reply

  82. December 09, 2013 at 6:45 pm, Cindy said:

    my phone is only reaching digicel and not starting up how can i fix this problem?

    Reply

  83. December 13, 2013 at 8:04 pm, Titus Aondona said:

    I have done the procedure but the phone isn’t booting completely. it stops at the blackberry logo on start up. What do I do?

    Reply

  84. December 18, 2013 at 5:15 pm, Mikayla smith said:

    My screen won’t show anything at all ! Why ?

    Reply

  85. December 18, 2013 at 5:16 pm, Mikayla smith said:

    My screen won’t show but the keys are still lighting up! Why?

    Reply

  86. January 01, 2014 at 2:52 am, Jessie said:

    My blackberry won’t reboot fully it stops at like 75% and everything way I found to make it turn on is to wipe all the data but I haven’t backed it up on my computer so is there a way I can turn it on without wiping all the data!

    Reply

  87. February 02, 2014 at 1:34 pm, abdinur said:

    My blackberry was fully charged suddenly after going out of network coverage the phone become hot and went off.untill now am unable to charge or turn it on.

    Reply

  88. February 03, 2014 at 7:49 pm, obakeng said:

    got problem with my bb 8520 since yesterday its been rebooting I have tried pressing da esc for safw mode rebooted it many times already n its still gets stuck on one place n wont switch back on its been more than 10 hours now, HELP

    Reply

  89. February 23, 2014 at 2:11 am, himanshu said:

    my blackberry 9800 is not work just restart itself

    Reply

  90. April 09, 2014 at 1:28 pm, Stan Humchitt said:

    my Blackberry 9800 won’t allow me to make any calls, is there something to do to get it fixed?

    Reply

  91. April 09, 2014 at 1:30 pm, Stan Humchitt said:

    my Blackberry 9800 won’t allow me to make calls.How can that be fixed?

    Reply

  92. April 09, 2014 at 1:43 pm, Stan Humchitt said:

    absolutely unable to dial out with the touch pad or text, but when using the contact name from the SIM, and touch call, it works,

    Reply

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