iPhone – How to remove an exchange email account from the iphone

   Posted July 24, 2008 by Jimmy Selix in Apple iPhone

This tutorial explains how to remove an exchange email account from the iPhone. This tech-recipe details two ways to do this since you can add the account via a profile or by manually setting it up.

Removing an exchange account/email account that was setup manually:

1. on the iPhone, go to Settings

2. go to Mail, Contacts, Calendars

3. click on the Exchange account (mine is called Test Exchange Activesync)

4. Scroll towards the bottom and click on “Delete Account”

Finally, you’ll get the Delete Account warning, click Delete Account to finish.

However, if your like us in the IT world, you may have had your exchange setup via a profile/mobileconfig you will need to do this to remove your iphone’s exchange account since the Delete Account is probably not there.

1. Go to Settings

2. Go to General

3. Go to Profile

4. Click on the profile and then click on the Remove
and you will get a warning like before. ALSO, BY REMOVING THIS PROFILE YOU WILL ALSO REMOVE THE CERTIFICATES and WIFI/VPN settings that the profile may also had included.

voila! no more exchange account. very useful for those IT people that need to test the iPhone in their environment. 🙂


About Jimmy Selix

Jimmy Selix is an early adopter that loves to be one of the first on the block to have the latest and greatest in technology and gadgets. Another love of his is being able to share his knowledge to others seeking it. Feel free to drop any comments or questions that you may have.
View more articles by Jimmy Selix

The Conversation

Follow the reactions below and share your own thoughts.

  • Cheryl

    Wow this is great instructions. But I am still having problems. As I’ve tried to Import, my calendar on my phone is now totally ERASED…. and when I try to “Synchronize” I get the error message “DME Secure E-mail This poperty is disabled”.

    What do I need to do to fix?

    Please help!

  • dave

    Thanks for the tip on how to delete it in the general settings. I was going crazy wondering why there was no delete button at the bottom of the page.

  • Anonymous

    Okay, that was easy enough but how do I set up retrieval of my earthlink AND gmail to my iPhone? I use Outlook on my laptop and it pulls from both pop.earthlink (smtpauth.earthlink.net) AND iMAP.gmail (smtp.gmail.com).

    • Manda

      what if you can’t do either option? I don’t see the exchange account in the settings, nor do I get a profile option. what else can I do?

      • Zac

        I’m running into the same issue. I erased the account through my mail, calendar account settings, but didn’t find a “profile” to delete. And when I sync my mac and iphone, it reports that iSync couldn’t connect to the Exchange, which is in reference to the Outlook Exchange account from my old job that doesn’t exist anymore….

        • Carsten

          > Did you ever find an answer?

  • sanjith

    Thank you so much. Life saver

  • abhigyan

    great, thanks!

  • Ben D

    Or just uninstall the Outlook connector!

    Go to program features etc locate the recent of outlook connector (probably installed the same time as you Ipod touch/phone and uninstall!

    Worked for me!

  • Boarder277

    I have a work profile on my iPhone and just left the company today. I want to delete the email but keep the calendar and contacts currently on phone. What do I do? Thanks!

  • Bryanlow3

    For some reason when I set up my exchange account, exchange froze. I can’t get e-mail because it can’t verify and i can’t turn off e-mails or delete the account. As a result the battery loses charge 3 times a day and is running hot. I think exchange is still actively running and i can’t get it off the phone. If i try and delete it crashes.

  • Sjajal

    I have same problem like Bryan. Any help??

    • Bryanlow3

      So if you save all your apps to itunes and your contacts and calendar to outlook or google then you need to restore your iphone as new, then the exchnage will be off. The only down side is that any info you have saved in your apps will be erased and everytime you open an app you have to login and set it up again, but everything else will be as normal. its nice to have my phone working again.

  • Carol W

    i would like to delete an exchange account, but before i do, i want to copy the contacts to either Outlook express or Gmail. When i try to do either, it only copies the contacts i put directly on the phone, not those from the exchange server – any suggestions?

  • Camhood

    Does this delet email acct at home computer

  • kimintex

    I have having the same problem as Boarder277 and Carol W. I need to delete an Exchange account, but not the contacts. The bulk of my contacts were on my iPhone before the Exchange account was added, but they have somehow been pulled under the Exchange umbrellas because they disappear when I delete the account (thank goodness I backed up my iPhone first!).

  • Sam

    THANKS – My (engineering company) IT section could not get this done. GREAT instructions/solution….

  • Richy C

    Hi, I did this last week and lost all of my contacts even though most of them were originally on the phone before I added the exchange in the first place. Any ideas how to get them back?

  • Paul Brunt

    Brilliant . . . simple, when you know how.


  • Melissa

    Tried to do this but gives me a prompt for a profile removal password. I have not idea what that would be. I tried all my passwords and none work. Please help

  • michael

    Thanks! This is a godsend. My new company insists on using the RIM Mobile Fusion to share mail etc. with iphones, but this gives them the ability to review my “activity” on my phone and to wipe all data if they see fit. Not ideal, and very 1984.

    Also hated that it requires a letter in the passcode, so I always need to get my readers out to see the small alpha keyboard — just to open my phone!

    So you’ve lowered my bloodpressure several notches! Cheers!

  • Great advice! Worked perfectly! Saved me a 30 minute support phone call…keep up the great work!

  • Ramon

    > HI, i have exactly the sane problem. PLEASE HELP ABYONE. The worst stupid thing is, the IT department cant solve the problem and they dont know anything about a password or snth… 🙁 damn i dont wanna reset my phone from new:(

  • G


  • Sarah

    I deleted my exchange account but lost the names of most of my contacts but still have the numbers

  • Jeff

    Great! It worked totally well for me. Thanks!

  • Carsten

    What if I don’t have the remove button, what do I do then?


  • RCE

    Need help: I want to keep my old exchange email account from my last job on my iphone so I have access to all the email in it but turn-off the password prompt since the account is no longer active.

  • Marianne

    Thank you so so so so much!!!! You have no idea how crazy that was making me. It wouldn’t stop popping up, I had to keep turning off & on my phone to try to get anywhere without that stupid phrase popping up.
    Thank again!!!

  • mdy131

    I removed Exchange from iPhone 5 because it was a data hog as indicated at . HOWEVER, ITS STILL using a HUGE chunk of data! How can I make it stop?