iPhone – How to remove an exchange email account from the iphone

This tutorial explains how to remove an exchange email account from the iPhone. This tech-recipe details two ways to do this since you can add the account via a profile or by manually setting it up.

Removing an exchange account/email account that was setup manually:

1. on the iPhone, go to Settings

2. go to Mail, Contacts, Calendars

3. click on the Exchange account (mine is called Test Exchange Activesync)

4. Scroll towards the bottom and click on “Delete Account”

Finally, you’ll get the Delete Account warning, click Delete Account to finish.

However, if your like us in the IT world, you may have had your exchange setup via a profile/mobileconfig you will need to do this to remove your iphone’s exchange account since the Delete Account is probably not there.

1. Go to Settings

2. Go to General

3. Go to Profile

4. Click on the profile and then click on the Remove
and you will get a warning like before. ALSO, BY REMOVING THIS PROFILE YOU WILL ALSO REMOVE THE CERTIFICATES and WIFI/VPN settings that the profile may also had included.

voila! no more exchange account. very useful for those IT people that need to test the iPhone in their environment. :)


About Jimmy Selix

Jimmy Selix is an early adopter that loves to be one of the first on the block to have the latest and greatest in technology and gadgets. Another love of his is being able to share his knowledge to others seeking it. Feel free to drop any comments or questions that you may have.
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30 Responses to “iPhone – How to remove an exchange email account from the iphone”

  1. August 07, 2009 at 12:50 am, Cheryl said:

    Wow this is great instructions. But I am still having problems. As I’ve tried to Import, my calendar on my phone is now totally ERASED…. and when I try to “Synchronize” I get the error message “DME Secure E-mail This poperty is disabled”.

    What do I need to do to fix?

    Please help!


  2. December 28, 2009 at 5:29 pm, dave said:

    Thanks for the tip on how to delete it in the general settings. I was going crazy wondering why there was no delete button at the bottom of the page.


  3. January 26, 2010 at 7:57 pm, Anonymous said:

    Okay, that was easy enough but how do I set up retrieval of my earthlink AND gmail to my iPhone? I use Outlook on my laptop and it pulls from both pop.earthlink (smtpauth.earthlink.net) AND iMAP.gmail (smtp.gmail.com).


    • June 18, 2010 at 12:43 am, Manda said:

      what if you can’t do either option? I don’t see the exchange account in the settings, nor do I get a profile option. what else can I do?


      • August 11, 2010 at 4:31 pm, Zac said:

        I’m running into the same issue. I erased the account through my mail, calendar account settings, but didn’t find a “profile” to delete. And when I sync my mac and iphone, it reports that iSync couldn’t connect to the Exchange, which is in reference to the Outlook Exchange account from my old job that doesn’t exist anymore….


        • February 28, 2013 at 2:13 pm, Carsten said:

          > Did you ever find an answer?


  4. July 22, 2010 at 7:14 am, sanjith said:

    Thank you so much. Life saver


  5. October 06, 2010 at 3:18 pm, abhigyan said:

    great, thanks!


  6. October 27, 2010 at 9:38 pm, Ben D said:

    Or just uninstall the Outlook connector!

    Go to program features etc locate the recent of outlook connector (probably installed the same time as you Ipod touch/phone and uninstall!

    Worked for me!


  7. January 07, 2011 at 9:51 pm, Boarder277 said:

    I have a work profile on my iPhone and just left the company today. I want to delete the email but keep the calendar and contacts currently on phone. What do I do? Thanks!


  8. February 16, 2011 at 3:45 pm, Bryanlow3 said:

    For some reason when I set up my exchange account, exchange froze. I can’t get e-mail because it can’t verify and i can’t turn off e-mails or delete the account. As a result the battery loses charge 3 times a day and is running hot. I think exchange is still actively running and i can’t get it off the phone. If i try and delete it crashes.


  9. February 28, 2011 at 7:32 pm, Sjajal said:

    I have same problem like Bryan. Any help??


    • February 28, 2011 at 9:43 pm, Bryanlow3 said:

      So if you save all your apps to itunes and your contacts and calendar to outlook or google then you need to restore your iphone as new, then the exchnage will be off. The only down side is that any info you have saved in your apps will be erased and everytime you open an app you have to login and set it up again, but everything else will be as normal. its nice to have my phone working again.


  10. April 19, 2011 at 2:04 am, Carol W said:

    i would like to delete an exchange account, but before i do, i want to copy the contacts to either Outlook express or Gmail. When i try to do either, it only copies the contacts i put directly on the phone, not those from the exchange server – any suggestions?


  11. May 05, 2011 at 3:19 pm, Camhood said:

    Does this delet email acct at home computer


  12. August 28, 2011 at 11:43 am, kimintex said:

    I have having the same problem as Boarder277 and Carol W. I need to delete an Exchange account, but not the contacts. The bulk of my contacts were on my iPhone before the Exchange account was added, but they have somehow been pulled under the Exchange umbrellas because they disappear when I delete the account (thank goodness I backed up my iPhone first!).


  13. December 19, 2011 at 12:07 pm, Sam said:

    THANKS – My (engineering company) IT section could not get this done. GREAT instructions/solution….


  14. February 08, 2012 at 3:03 am, Richy C said:

    Hi, I did this last week and lost all of my contacts even though most of them were originally on the phone before I added the exchange in the first place. Any ideas how to get them back?


  15. April 13, 2012 at 4:14 pm, Paul Brunt said:

    Brilliant . . . simple, when you know how.



  16. June 27, 2012 at 3:38 pm, Melissa said:

    Tried to do this but gives me a prompt for a profile removal password. I have not idea what that would be. I tried all my passwords and none work. Please help


  17. June 29, 2012 at 2:48 pm, michael said:

    Thanks! This is a godsend. My new company insists on using the RIM Mobile Fusion to share mail etc. with iphones, but this gives them the ability to review my “activity” on my phone and to wipe all data if they see fit. Not ideal, and very 1984.

    Also hated that it requires a letter in the passcode, so I always need to get my readers out to see the small alpha keyboard — just to open my phone!

    So you’ve lowered my bloodpressure several notches! Cheers!


  18. July 03, 2012 at 1:35 am, Seth said:

    Great advice! Worked perfectly! Saved me a 30 minute support phone call…keep up the great work!


  19. July 08, 2012 at 3:12 am, Ramon said:

    > HI, i have exactly the sane problem. PLEASE HELP ABYONE. The worst stupid thing is, the IT department cant solve the problem and they dont know anything about a password or snth… :( damn i dont wanna reset my phone from new:(


  20. January 04, 2013 at 1:43 am, G said:



  21. January 04, 2013 at 11:10 pm, Sarah said:

    I deleted my exchange account but lost the names of most of my contacts but still have the numbers


  22. February 22, 2013 at 12:41 pm, Jeff said:

    Great! It worked totally well for me. Thanks!


  23. February 28, 2013 at 2:11 pm, Carsten said:

    What if I don’t have the remove button, what do I do then?



  24. March 05, 2013 at 7:10 pm, RCE said:

    Need help: I want to keep my old exchange email account from my last job on my iphone so I have access to all the email in it but turn-off the password prompt since the account is no longer active.


  25. November 12, 2013 at 5:51 am, Marianne said:

    Thank you so so so so much!!!! You have no idea how crazy that was making me. It wouldn’t stop popping up, I had to keep turning off & on my phone to try to get anywhere without that stupid phrase popping up.
    Thank again!!!


  26. February 18, 2014 at 8:20 am, mdy131 said:

    I removed Exchange from iPhone 5 because it was a data hog as indicated at . HOWEVER, ITS STILL using a HUGE chunk of data! How can I make it stop?


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