Motorola Q – How to do a real Hard Reset (wipe device)

   Posted by Jimmy Selix in Internet

This recipe will explain how to do a real hard reset on a motorola q. This method is not documented anywhere in the manual but will wipe all user data from the phone.


Well, I deal with a ton of PDA/Smartphones each day at work and have been supporting the newer Motorola Q devices.

One thing that i have noticed when I’ve been setting up our demo Q is that the Master Reset in the Start > System Settings area does not actually really wipe a device.

We use Goodlink to sync email from our exchange server to our Motorola Qs and the Goodlink information still resides on the phone after doing a master reset.

This recipe will explain how to do a true master/hard reset and wipe all device data, restoring it to factory defaults/state.

1. Be sure to have atleast 75% battery on your Motorola Q
2. Be sure that you have backed up all data on the device since this will wipe the device clean
3. Power off the Motorola Q
4. Power on the Motorola Q
5. Once you see the initial carrier screen, hold the center button on the navigation pad.
6. Keep it held until you get a “Master Reset?” screen.
7. Click the left softkey for “Yes” and the phone will wipe and reload the OS from ROM

BE SURE NOT TO REMOVE THE BATTERY WHEN YOU DO THIS or you may ‘brick’ your phone.

 

About Jimmy Selix

Jimmy Selix is an early adopter that loves to be one of the first on the block to have the latest and greatest in technology and gadgets. Another love of his is being able to share his knowledge to others seeking it. Feel free to drop any comments or questions that you may have.
View more articles by Jimmy Selix

The Conversation

Follow the reactions below and share your own thoughts.

82 Responses to “Motorola Q – How to do a real Hard Reset (wipe device)”

  1. October 10, 2008 at 5:14 pm, Style said:

    Thank you I have been looking for the master reset for a long time

    Very much appreciated

    Graciassssss

    Reply

  2. January 22, 2009 at 2:59 pm, Rob said:

    Worked Great, thanks !!!!!

    Reply

  3. January 23, 2009 at 11:27 pm, Angela said:

    yes this worked great! i am a vzn tech support agent and we have no alternate master reset and cust phone would not let us in to do a hard reset, also tried a few other variations to this method and they did not work your instructions were perfect, thank you!!!

    Reply

  4. February 05, 2009 at 6:21 pm, Heather said:

    can this not be done if the phone is password protected? cause I’ve tryed it several times and its not working. =/

    Reply

    • December 09, 2009 at 12:06 am, Anonymous said:

      yeah it worked for me!!

      Reply

    • June 16, 2010 at 6:44 pm, Jen said:

      Yes it can. I just did 3 hard resets to password protected phones.

      Reply

  5. February 24, 2009 at 9:20 am, Pinki Tuscaderro said:

    Thanks for sharing. you made my day!!!

    Reply

  6. February 25, 2009 at 6:23 pm, josh said:

    my phones screen keeps cutting in and out. i can tell its a software problem. i need to empty out the phone completely. a completely blank hard drive. when i turn it on i dont want anything to happen. so that i can then start fresh and install a new OS on it. please email me if you have any ideas at all

    Reply

  7. March 18, 2009 at 7:13 pm, LEELEE said:

    Very useful instructions…i just did it and it worked like a charm!

    Reply

  8. March 29, 2009 at 6:52 pm, Adam said:

    THANK YOU!

    Reply

  9. April 02, 2009 at 3:54 am, Alex said:

    Oh my god!! YOU ROCK!!!! My Q turned to a rock everytime I started it up. It did it whenever it checked battery power. The whole thing would just freeze. If this didn’t work I was going to hard restart it with a baseball bat and a .22. But it worked and you rock.

    Reply

  10. April 06, 2009 at 10:04 pm, tanner said:

    thanks a ton man!!!!!!!!!!! i somehow deletred like all my short cuts and had no way to do reset it til i found this!! thanks!

    Reply

  11. April 13, 2009 at 3:56 am, Miike said:

    THANK YOU!

    Reply

  12. April 13, 2009 at 4:36 pm, bob said:

    I have a verizon MotoQ and this did not work for me for some reason.

    Reply

  13. April 25, 2009 at 7:04 pm, Lloyd said:

    I deleted some of my icons so I cant even get that far. How do I restore the icons to have access to the rest of the phone

    Reply

  14. April 25, 2009 at 7:09 pm, Lloyd said:

    I got it thanks. I guess I should have read it a little better fisrt.

    Reply

  15. May 14, 2009 at 9:34 pm, Ted p said:

    Most excellent. Just saved me a ton of time!

    Reply

  16. June 09, 2009 at 10:20 pm, Jeff said:

    I’m always removing the battery from my phone and now it suddenly doesn’t work. I guess I “bricked” it. All I get is the Verizon title screen followed by flashing vertical bars on top of the title screen.

    Reply

  17. June 24, 2009 at 3:49 am, Duran St. Louis said:

    OMFG!!! i was sitting here freaking out that i’d just basically bricked a motorola Q that i’d gotten for free. Thank you so much for putting this up cause i was getting really frustrated that i couldn’t do anything with this phone now thanks a billion…

    DH

    Reply

  18. June 25, 2009 at 12:54 pm, Tameka said:

    I have reset my phone before by doing this and I couldn’t remember. My phone has frozen again but now it is not working. It is stuck on the Windows Mobile screen and won’t let me even get to the question of if I want to reset it. Can you help me?

    Reply

  19. July 02, 2009 at 5:11 pm, Yimmy said:

    Thanks

    Reply

  20. July 15, 2009 at 7:38 pm, Anonymous said:

    Will this work if the security code is enabled? Because my phone is locked and i forgot the password to access the phone to make phone calls and stuff…

    Reply

  21. August 14, 2009 at 11:39 pm, Anonymous said:

    do you know the secret code for motorola Q. Need to do A ESN Clone

    Reply

  22. September 12, 2009 at 3:22 am, Robert said:

    I dont know how it happen but I hit the master reset on my phone and everything got erased. Is there a way to get all my phone numbers back?

    Reply

  23. October 13, 2009 at 1:26 pm, igbiele said:

    Thank you very much …….it has realli helped me on my Job

    Reply

  24. October 13, 2009 at 1:26 pm, igbiele said:

    Thank you very much …….it has realli helped me on my Job

    Reply

  25. December 01, 2009 at 4:02 am, Anonymous said:

    If pressing the center nav button during power on doesn’t work you may want to try this trick. Power off the Moto Q then hold down the E and the Z key as you power back on. You will get an Erase message just above the AT&T logo. Then the phone will go through the “First time your phone has been turned on” screen. After that it’s a complete wiped reboot of the OS.

    Reply

  26. December 13, 2009 at 8:25 pm, Anonymous said:

    im tryn to do the hard reset on my Q it wont work its password protected would that be da reason

    Reply

  27. January 22, 2010 at 4:27 pm, Anonymous said:

    I have a question i have a motorola q and I want to put a prepaid sim in it can this be done and what sim card would be best

    Reply

  28. January 26, 2010 at 2:34 pm, Anonymous said:

    Hi,My name is Sheila. I have a problem with my Moto RAZR2 V9 phone, It stucks on Motorola Logo, Can someone here help me ,Please
    I want to use any sim card , the operator network is 3 UK,
    Please help me
    Thanks

    Sheila

    Reply

  29. February 04, 2010 at 6:23 pm, Big Geek Daddy said:

    Great post…worked perfectly!

    Reply

  30. February 18, 2010 at 5:46 am, Anonymous said:

    initial carrier screen meanse pls explain brother

    Reply

  31. March 14, 2010 at 3:41 am, Anonymous said:

    Thank you for sharing!

    Reply

  32. March 17, 2010 at 1:24 am, Anonymous said:

    It’s effective your advice, I followed your instruction and my phone was unlock.

    Thanks a lot.

    Best regards
    “Atlakath”

    Reply

  33. March 17, 2010 at 8:14 pm, Blare said:

    thanks!! My phone starts running really slow and idk why. It will freeze up all the time and when i text it wouldnt let me see what i was typing. Thank you (:

    Reply

  34. April 01, 2010 at 1:49 pm, Name said:

    Thanks for the how-to! I am wiping my Q to give to an employee.

    Reply

  35. April 25, 2010 at 3:05 pm, Anonymous said:

    My phone is frozen on the flash mode screen . I let the battery fully discharge and then recharged it ..the result is the same.

    Reply

  36. April 27, 2010 at 6:56 am, Anonymous said:

    I need help, i have an alltel motorola q9c phone that was flashed to verizon that was flashed to cricket and now back to verizon to work on page plus. everything works great on it but now im having trouble getting the internet to work and the MMS… im thinking a hard reset would work….should i risk messing it up?

    Reply

  37. May 20, 2010 at 6:55 pm, drew said:

    if i try and reset my phone will my SIM card information get erased…like my number info and such…

    Reply

  38. June 05, 2010 at 2:55 pm, John Deer said:

    AWESOME! I dug out my old phone to use while I wait for broken phone to be replaced, but couldn’t recall my password. This saved my day!

    Reply

  39. June 21, 2010 at 1:28 pm, anidas said:

    ya its working thank youuuu

    Reply

  40. June 29, 2010 at 12:14 pm, Dadoo said:

    Well I tried it and also tried a similar “master reset” with a confident vzn tech support guy, and neither worked. It seems I need the advanced recipe. Any suggestions?

    Reply

  41. July 12, 2010 at 3:55 pm, Mason Sullivan11 said:

    what if the phone is locked

    Reply

  42. August 10, 2010 at 12:27 am, Jourdain said:

    Will it delete your number or any other services?

    Reply

    • September 21, 2010 at 10:14 pm, Britt12906 said:

      yes it will delete everything back to factory settings

      Reply

  43. August 18, 2010 at 9:43 am, Ashoiab said:

    My phone is rozen & is not working. It is stuck on the Windows Mobile screen and won’t let me even get to the question of if I want to reset it. Can you help me?

    Reply

  44. August 25, 2010 at 7:34 pm, Dustin0687 said:

    how long does it take to get to the rest screen

    Reply

    • September 11, 2010 at 7:39 pm, Brett said:

      Just tried this. Worked like a charm. Thanks!

      Reply

    • September 21, 2010 at 10:15 pm, Britt12906 said:

      about a minute

      Reply

  45. September 27, 2010 at 7:52 am, Ashish said:

    i have a Q9H phone. i have forgot the pin. now i want to hard wipe the phone. can some one help me.

    Reply

  46. October 12, 2010 at 2:02 am, jesska said:

    my Q9h locked and while trying to unlock it im pretty sure ive bricked it because it wont even turn on :O eeep HELP PLEAAASSSEEE

    Reply

  47. October 28, 2010 at 5:46 pm, Shaywhite said:

    i need your help real bad please email at shaywhite18@gmail.com my phone is totally acting up and i would hate to give my phone away and some one else find a way to fix it

    Reply

  48. November 29, 2010 at 3:59 pm, Rdowdyjr said:

    Worked perfectly…Lifesaver. make sure you are pressing the center button as soon as your phone turns on

    Reply

  49. November 29, 2010 at 6:07 pm, Vzw said:

    thank you for that info even me working for the company didnt know that

    Reply

  50. December 30, 2010 at 9:03 am, Izzy said:

    so i have a verizon moto Q and apparently the entire thing has been wiped, even the os, it wont leave the “verizon wireless” screen. i tried the master reset, and that did show up, but it does the same thing over. can some one help?

    Reply

  51. January 20, 2011 at 8:00 am, miftah said:

    i want to reset all motorola Q9h….cant yuo help me ….?

    Reply

  52. January 31, 2011 at 2:46 am, Pablo Alessandro said:

    thanks man, worked like a charm!!! ^^

    Reply

  53. February 10, 2011 at 10:26 am, Jeff said:

    thanks man nice sharing…

    Reply

  54. February 11, 2011 at 8:40 pm, Rawhiri said:

    kia ora, bought a new motorola xt5, worked fine for a few days then went to cool down mode and month later and despite numerous efforts continues to enter cooldown mode at start up at all attempts.
    Any ideas. Thank you.

    Reply

  55. April 07, 2011 at 3:10 am, Albelgira said:

    I have here motorola XT5. I tried many times with camera and power on botton, but nothing happens. Until I tried the camera and red call key then power key, and it says on screen hard reaset. After it restart the annoying words TOO MANY PATTERN ATTEMPTS gone.

    Reply

  56. June 18, 2011 at 4:34 pm, kalifs said:

    thank you brother is working welll

    Reply

  57. June 18, 2011 at 4:34 pm, kalifs said:

    thank you brother is working welll

    Reply

  58. June 26, 2011 at 3:19 am, Khoir_anam88 said:

    boz numpang nanya gmn caranya format motola Q dlm keadaan non aktif

    Reply

  59. August 05, 2011 at 10:43 pm, grits29715 said:

    OMG!  I thought my phone was a goner!  Thank you, thank you, thank you!

    Reply

  60. August 16, 2011 at 6:55 am, Javavijayjava said:

    hi ,

    i have Motorola Q, and like to unlock. what needs to be done?

    Thanks,
    DVANAND

    Reply

  61. September 05, 2011 at 1:11 pm, herry said:

    thank u very much ;)

    Reply

  62. October 21, 2011 at 11:05 pm, Mwenda Mulubwa said:

    Wow! this is a great way to solves the problem. Thanks a million times.

    Reply

  63. October 25, 2011 at 8:27 pm, yayan toto said:

    my Q9h locked and while trying to unlock it im pretty sure ive bricked it because it wont even turn on :O eeep HELP PLEAAASSSEEE

    Reply

  64. November 27, 2011 at 12:07 pm, Matthew said:

    Thx so much! my phone wouldn’t let me access the start menu or contacts. It wouldn’t ring or show time but now it does

    Reply

  65. December 05, 2011 at 4:00 pm, JINNA said:

    THNX a lot,, my phone is not charging the battery when i connected charger.,..it only start up and after few minutes it automaticaly switch offf,,,,bt nw its perfectly charging

    Reply

  66. April 09, 2012 at 8:27 am, Archemoros said:

    Muchas gracias, Amigo.

    Reply

  67. May 20, 2012 at 11:58 am, yuvaraj said:

    MT4-411A11 my phone had a phone lock….. {problem} on the mobile input password…… plz send the solution…. this is my number 9677708153 send message

    Reply

  68. June 11, 2012 at 4:42 pm, stacey said:

    I recently broke my phone and found a motorola q h/w p5 sitting around and figured I would use that until I can purchase another phone..I plug it in to charge and a boot screen pops up saying “motorola flash mode bootloader version: boot_c_03.05.00r_mpap” and on the bottom it says usb is connected..but it never loads or shows it’s charging or even shows anything on the screen..how can I fix this problem so that I may get to use this phone?

    Reply

  69. June 16, 2012 at 2:15 pm, ashley said:

    I did this and it goes to the master reset screen… but then nothing else. Almost like it is frozen again

    Reply

  70. June 16, 2012 at 2:16 pm, ashley said:

    Btw please help

    Reply

  71. July 31, 2012 at 4:52 pm, fallen god said:

    the unlock screen pops up when i try to do a hard reset

    Reply

  72. July 31, 2012 at 5:00 pm, fallen god said:

    the unlock screen pops up after i followed the steps for a hard reset

    Reply

  73. November 12, 2012 at 12:21 am, marius said:

    hello …got a hard reset solution for motorola wx395 ? i got sim lock message i try to put in any other sim cad but i get same message…..any help great apreciated!

    Reply

  74. December 26, 2012 at 1:31 pm, Ravi sethi said:

    Thanks Its works

    Reply

  75. December 27, 2012 at 9:24 am, Joseph said:

    Please Am using Motorola Q9h, But it developed a problem, All the buttons are working perfectly, but the start menu options are not displaying when i press the start button, at the same time the browser is not working at all neither can i go to the network connection settings.
    Please what can i do?

    Reply

  76. January 12, 2013 at 9:05 am, Nelson Gbeji said:

    This post was helpful, thankso much now my phone has boot successful…
    How do i upgrade motoq2 windowsmobile5? Or it netframe..?

    Reply

  77. April 15, 2013 at 11:03 pm, michael aiese said:

    Hi Jimmy,

    I have a motorola mc3190 scanner when I scan a barcode it has one extra character. I assume this is the check digit. Is there a way to turn this off so it will not be scanned along with the barcode.

    Thanks,
    Mike

    Reply

Leave a Reply