Sony Ericsson K800i white screen of death (wsod) fix

Contributor Icon Contributed by seamonkey420 Date Icon June 10, 2007  
Tag Icon Tagged: Entertainment

This is just a quickie on how to fix any WSOD or Blank screen w/blinking IRDA problems for a Sony Ericsson K800i.


You will need to purchase a credits to fix your phone however the update will not use it so you have a credit in case you ever need to update firmware or run EROM update again; the problem from what i’ve read around the forums seems to point to a problem w/K800i and its EROM.

It seems when poweroff the device, you can corrupt the EROM and that in turns causing your phone to not power on or just power on to a white screen. Wotanserver’s client can fix the EROM by updating it before it tries to flash the phone.

Normally, you have to hold the C button prior to connect to put your phone into a firmware update mode, however when you get the WSOD or no screen; the C does nothing. You will actually have to hold the numbers 2 and 5 to enter the update mode.

I will give a quickie run through on doing this (sure beats sending your phone back to sony for like a month and then having it happen again; hell might as well learn to fix yourself! its easy and cheap!)

This might not work in all cases or wsod problems, but seems to be a major first thing to try if you do have these problems. You will need to have an account w/a credit in it but update does not use the credit. (about $10 USD)

Software needed:

    wotanserver client ( http://wotanserver.com)
    wotanserver usb drivers (on main page)
    Step 1. Install the wotanserver, flash USB drivers.

Step 2. Download the latest wotanserver client from their main site. Run the .exe to start the client.

Step 3. Remove your phone’s battery and put back in. Then hold down the 2 and 5 buttons on your keypad. Connect the phone to the USB cable.

Step 4. You might get some prompts to install the flash driver, just click the install automatically options.

Step 5. In Wotanserver, click the start button and hopefully you’ll see some info and data shown to the left. Here’s what i saw when i fixed my EROM. Notice the part about EROM: starting upgrade.!

Step 6. Do as wotanserver says, remove the battery and let the phone sit for a few minutes and then put battery in and SMILE that your phone now works again!!!!! :)

Thanks Wotanserver and the howardforums.com peeps for the info/tips. Just putting this fix somewhere thats easier to find.

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  • Anonymous
    This recipe got me started but my WSOD problem was worse.

    My K800i would turn on very quickly with WSOD and vibrate once, (no red LED flashing as seems to normally be the case) it could only be turned off by removing the battery.

    I tried SEUS but could get no further than 3% although the client reconised the phone.

    After much reading up and tearing out of hair here is how I fixed it.

    First of all put the phone on charge for 2.5 hours to ensure it is fully charged. Most of the help tells you to do this and it made all the difference even though I thought that the battery was fully charged.

    Download the wotanserver client and USB flash drivers.

    install the USB flash drivers by connecting the phone and letting XP find the new hardware. If it will not install you may need to get into control panel/system/hardware/device manager and find the phone/flash device under USB to install the driver manually. This step is quite difficult but the driver must be installed correctly before proceeding.

    Use the wotan client to flash the EROM (this does not require credits). Clear the Login and password boxes, remove the battery and sim card from the phone. Press start on the client and reinsert the battery. Hold down the 2 + 5 keys then connect the usb lead to the phone then release the 2 + 5 keys. Wotan should now flash the EROM.

    Remove the battery for a while as directed by the client.

    If this stage does not work (mine only worked the first time I tried it) use Kulikandi client which seems to do the stage much easier and is also good for reading the information from the phone.

    Once the EROM has been flashed succesfully we can proceed.

    Now you need to set up an account with wotan (loads of hoops to jump through). Its very unclear how you are supposed to get your log in number but I got mine by setting up an account, purchasing a credit then clicking lost password. Wotan then emails you the login number and password.

    Once you have done this activate wotan client and fill in your login and password and check your account has at least one credit. This can take some time before the credit shows (mine took about half an hour).

    At this stage watch the wotan video to show you how the next stage is done.

    When you have credit, press start then dissconect the battery then re insert, hold down the C key and connect the cable, release the key as soon as the client reconises the phone.

    Select the CDA for your region and select finalize.

    Wotan will now flash the firmware (takes a little while).

    Once the complete dialog with the time taken is shown, disconnect the phone and turn on allowing the phone to update itself.

    Now remove the battery and insert the sim card then replace the battery.

    The phone should now turn on normally (mine acted a little odd to begin with).

    Now put the phone back on charge for a while.

    Hope that helps someone else get over this nightmare problem.
  • Anonymous
    There is a much better and simpler solution to this problem: [list=1][*]Switch on the K800i so that you can see the white screen of death.
    [*]Put the phone on a hard surface, for example a concrete floor.
    [*]Take a heavy hammer and hit the phone with it as hard as you can, around 20-30 times should be enough.[/list:o]You will never see the white screen of death on this POS phone again. Now go out and get yourself a real mobile phone and avoid anything from Sony-Ericsson. :twisted:
  • Anonymous
    You dont actually need any credit on wotanserver to perform this fix.
    Simply clear the username and password fields and the update will still be applied :D
  • Anonymous
    I wonder if the WSOD problem is what they were talking about in the 10facts article about the K800i with that student in the UK
  • Steve
    See http://www.esato.com/board/viewtopic.php?topic=...

    You can actually recover free of charge using; (credit goes to bryanjay420)

    Using SeTool2 lite 1.11 we can fix this problem by this way.
    Download SETOOL2 lite 1.11 http://www.4shared.com/file/35050308/4930132a/S...

    Start SeTool 2 lite
    Press Unlock\\Repair Button, The first button.
    Reinsert Battery
    Connect phone holding 2+5 (my comment: first time around you will need to install the usbflash driver if not already installed, found in the zipfile under drivers/usbflash_driver)
    Wait, SeTool 2 lite will repair the EROM, it will flash it back.
    Done
    Now you can start your phone.
  • You know, holding 2 and 5 fixed this for me using the official Sony Ericsson update software - I don't think you need to use WotanServer at all.
  • Jes
    Just fixed mine, go to Sony-Ericsson webb site download free service update for model and follow instructions on screen No Probs Fixed.
  • V
    does it delete everything in ur phone
  • Andreas G
    This information really helped me. My w810i suddenly went dead. when I tried to start it but it just blinked and shut of. I didn´t know what to do. But I was lucky to find this information after 2-3 hours searching on google. I downloaded a software program on SE´s homepage and followed the instructions. And you know what ? my phone was alive again. So if you have a similar problem I recomend you to visit Sony ericssons homepage and do the same!
  • mac
    Wow I just got my Sony k810i working thanks in the main to this thread - it was dead with the WSOD, ahving been connected to my PC at the point we had a power cut PC and phone died, phone never came back.

    On pwering up sometimes got sony screen, sometimes WSOD, sometimes got as far as enter pin. After trying this for ages the battery started to wear down and guess what it wouldnt charge the damn battery because the software was fried, so no phone no means of even charging it.

    Took it O2/Sony - it was out of warranty, tool to a little mobile shop who said the memory would get cleared, i said OK, after 3 weeks of trying they couldnt reset it?????

    Started searching internet and found a few useful posts but especially this one - but first problem battery needed to be charged - i had an old battery recharger the type used to charge AA batteries and hooked wires from the chargers terminals to the sony battery direct and fixed in place with electrical tape, the charger showed me when i got it right because a light came on to say battery was charging (the battery terminals on the sony battery are marked + and -, left overnight and presto battery had a full charge - now we can start.

    I started to go down the wotanserver route (the payment put me off) then saw posts about SEUS and searched for that, not holding out much hope considering the professionals couldnt make my phone live.

    I didnt realise at first that you fo NOT turn on the phone, simply hold the C key down after battery in.

    I tried SEUS and didnt realise you are supposed to let go of the C key after it connects (it kinda flashed up quick as instruction 8 - my first few attempts i got to around 15%, and it failed. Then it wouldnt recognise the damn phone at all, so i tried holding the 2 + 5 key instead of C and guess what it saw it again? But this time it wouldnt load the software, then it would see the phone at all - arghhhhhhhhhhh!

    I tried turning the phone on holding 2+5 - nothing, holding C nothing, noty holding anything and beep bopp it saw the phone, SEUS recognised it and started loading the software, but this time loaded 100%, and when restarting loaded new software hooray! but then froze at select phone mode - frustrating but i had a feeling it was going to come good.

    Restared procedure all over again using C key as specified and whammo - i am back!

    It can be done although the guy with the hammer solution i think is probably the best!
  • karen
    Hi thanks for all your answers but i need more help.
    two days ago i connected my earphones to the phone , tried to paly some music but then the player said, playback failed---- it was a usual error, when my memory card is having a fit,

    so i thought all i had to do was switch it of and then back on then it would start playing coz that is usually the case.

    when i tried to start it, it wouldnt work and i get 5-6 red blinking lights at the infra red.. took it to a shop but they couldnt fix it.

    can some on help me out.
    step by step i would really appreciate
    thanx.
    all let you know when the hammer optional starts looking aluring
  • simonp
    Karen, please see the original post which explains how to use Wotanserver to fix the phone.

    Seamonkey, thankyou for this. I was about to trade in my K800i when I got this problem. Actually I had no WSOD, no blinking infra red, nothing at all; it just wouldn't start... but this technique worked! I did however have to use the OLD WotanServer client, available from WotanServer's own site... do NOT go their parter FastGSM; they only offer the latest client which won't work for the K800, and credits between WotanServer and FastGSM are not transferrable. I learned this the hard way (but at least now I can unlock two Sony Ericsson phones if I'm ever foolish enough to buy them again).
  • Mr Love
    Better check the guide below out, no need to pay anything, just use the freeware XS++ (see my comment at the bottom for further links)
    http://kelvinto.xanga.com/619675050/10-steps-to...
  • ishow1
    Yea thats the way i went with y v630i/k618i. it had a wsod, bt after being flashed it worked good as new, and a lot faster to!
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