XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell

Contributed by MickeyMouse

August 11, 2004

Tagged: Windows

The current version of divx is not compatible with SP2.

If explorer crashes everytime you right click, you are probably seeing the incompatibility between the current version of divx and SP2. This is being reported by multiple people.

Divx is a video compression technology that many people have installed on their system.

The divx people are working on it. You can reference their forums posts regarding the subject here:

http://forums.divx.com/viewtopic.php?topic=60522&forum=9
http://forums.divx.com/viewtopic.php?topic=60520&forum=5

See comments for more detailed instructions.

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Viewing 67 Comments

ProgmanEXE 4 years ago 1 point
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FWIW: I too was a victim of this problem and stumbled on the cause accidentally. Unfortunately, I did so too late to save myself from the belief that a complete wipe and reinstall from a slipstreamed XPSP2 disc was the only answer. (BTW, I'm glad anyway. My machine is running quite a bit faster now!)

But in my case at least, it is not Divx in general; it is only Dr. Divx. I uninstalled Dr. Divx 105 and left Divx 5.2, and my right-click works fine. In addition, I can encode with Divx 5.2 without crashing either XP or Divx.

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InfestedNexus 4 years ago 1 point
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^^;; Copy the following into a notepad file and save it as 'remove.reg' and run it - this should fix your crash problem

REGEDIT4

[-HKEY_CLASSES_ROOT*shellexContextMenuHandlersEncodeDivXExt]

it will remove the 'encode using dr. divx' option from the right click menu, which remedies the right click = explorer crash problem.

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davak 4 years ago 1 point
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<ul id="quote"><h6>InfestedNexus wrote:</h6>^^;; Copy the following into a notepad file and save it as 'remove.reg' and run it - this should fix your crash problem

REGEDIT4

[-HKEY_CLASSES_ROOT*shellexContextMenuHandlersEncodeDivXExt]

it will remove the 'encode using dr. divx' option from the right click menu, which remedies the right click = explorer crash problem.</ul>

That's an interesting way around the problem! Thanks!

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arrrgh2003 4 years ago 1 point
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That worked a treat! thanks!!!
But I just want to say I have had SP2 for over 2 weeks now working with DrDivx105 with no problems. This problem only started today when I upgraded Nortons Internet Security 2003 up to 2004.
Very wierd how doing this needed the Divx option to be disabled???

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InfestedNexus 4 years ago 1 point
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For your convenience: http://www.infestednexus.co.nr/drdivxsp2rightcl...

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shurleybob 4 years ago 1 point
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:D thanks man, that really helped. i couldnt believe that it was so easy. i really appreciate it. ill be coming back here more.

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HasseMan 4 years ago 1 point
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In my case it was WinAce who had added a context handler to '*' (every file/directory entry).

I removed the key:
HKEY_CLASSES_ROOT*shellexContextMenuHandlersZFAdd

and now my Explorer stays alive during right clicks.

Thanx for the clue folks!

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can 4 years ago 1 point
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Cheers man.. that fixed my problem..

also does anyoen know how to get dr divx to work properly unders winxp sp2?

I tried installing/uninstalling various vid codec and player files a few times but to no avail..

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Bolo 4 years ago 1 point
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It worked. You guys are great. I've tried to fix it for two days now but no result and removing the Dr Divx shellextensions fixed it.

Thanks.

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sharksrevenge 4 years ago 1 point
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Windows SP2 forums have been zero help-and MS took no responsibility and this malady has plagued me months!

I am so relieved someone else *somewhere* is having this prob too! Thank for the fix-you have no idea how much this will help me! xoxo

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davak 4 years ago 1 point
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<ul id="quote"><h6>sharksrevenge wrote:</h6>Windows SP2 forums have been zero help-and MS took no responsibility and this malady has plagued me months!

I am so relieved someone else *somewhere* is having this prob too! Thank for the fix-you have no idea how much this will help me! xoxo</ul>

No problem! Glad we could help.

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cunningstunt 4 years ago 1 point
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thankyou all
this was driving me crazy :D

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Anonymous 4 years ago 1 point
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I've removed most of the menu items from the r-click menu via regedit, but I'm still having the problem. Is there a reg key that refers to the context menu of folders? I'm sure there is, I just need to know what it is.

duh...

could it be under "folder"? lol - found it... :roll:

the full reg key is:

HKEY_CLASSES_ROOTFoldershellexContextMenuHandlers

I'll post in case anyone is having the same problem I am, where it's isolated to folders.

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Anonymous 4 years ago 1 point
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I removed the folder context menu entries for Norton 2004 & it worked.

more specifically:

HKEY_CLASSES_ROOTFoldershellexContextMenuHandlers(the norton entry)

8)

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phase 4 years ago 1 point
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Thanks for the drdivx regfix!!!
I almost kicked the comp out of the window :!:

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Schmendr1ck 4 years ago 1 point
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Found the DrDivx entry and removed it (though I don't recall installing DrDivx, only Divx). Right-clicking in Explorer no longer crashes - THANKS!

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Caveman 4 years ago 1 point
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w00t, I too almost put my foot thru the monitor :D

thx for the fix InfestedNexus :D

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Greatful 4 years ago 1 point
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God Bless You :D Worked Awesome.

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Anonymous 4 years ago 1 point
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I had the same problem. I went to the aforementioned registry folder and deleted a folder for the spysweeper program. Right click works fine now. Thanks for the help.

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tmboss 4 years ago 1 point
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Found this post in the first 20 minutes and the .reg file worked great.

My kid thanks you as well, cause I just gave him admin rights and was getting the blame.

THANKS

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PowerUser232 4 years ago 1 point
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I have WinXP SP1 for a year or so now. Then for no reason explorer started behaving strangely as most of the time i right click anywhere on the right explorer pane it crashed :(

I recently attempted to install some SP3 patches for my Office 2002 SP2 and the GDI+ bug, but they failed to install (and still won't install properly because I somehow originally installed them administrativly and I'm not allowed to apply the Office SP3 patch).

I deleted the divx context menu at it seems fine (for now)!! :)
THANKS!!

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SteveX 4 years ago 1 point
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<ul id="quote"><h6>InfestedNexus wrote:</h6>^^;; Copy the following into a notepad file and save it as 'remove.reg' and run it - this should fix your crash problem

REGEDIT4

[-HKEY_CLASSES_ROOT*shellexContextMenuHandlersEncodeDivXExt]

it will remove the 'encode using dr. divx' option from the right click menu, which remedies the right click = explorer crash problem.</ul>

That was GREAT!! Thanks for this answer - I was tearing my hair out trying to fix this. You dudes rock! :D 8)

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Anonymous 4 years ago 1 point
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Same here : exact same symptoms, I applied the reg file and voila.

Thank you very much.

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