True Vector Shutdown on Zone Alarm Firewall

Contributed by David Kirk     
Tagged: Windows  

After an update last night, some zone alarm systems died.

An overnight update to Zone Alarm crashed some systems. Here’s the Zone Labs post about it:

Zone Labs users began reporting True Vector-related crashes across its ZoneAlarm firewall and security suite product line late this afternoon, June 9th at approx. 5:30 p.m. Pacific Daylight Time (PDT)

Zone Labs quickly replicated the issue in the company’s security lab, identified the cause and resolved it within 5 hours.

The problem was related to an update to our Program Advisory service issued at 4:00 p.m. PDT. As soon as the issue was confirmed, Zone Labs rolled back the Program Advisory update and cleared its Internet-based update delivery system, which restored full functionality to users immediately.

Customers should be assured that Zone Labs is committed to providing a seamless, advanced Internet security solution and we sincerely apologize for any inconvenience this may have caused.

Many systems are working better after rebooting and letting zone alarm re-update itself off the internet. For a few, getting your system back to full strength can be pretty tough. Some people are finding success doing this:
http://www.nohold.net/noHoldCust25/Prod_1/Articles55646/corruptlogs.html

The official forum topic about this can be found here:
http://forums.zonelabs.com/zonelabs/board?board.id=win_za_msgs

If you find a better solution, please let us know.