Hotmail Opens with Blank Page after Removal of AIM virus or Spyware

Contributor Icon Contributed by davak Date Icon December 27, 2004  
Tag Icon Tagged: Windows

When removing spyware, several different problems can cause people not to be able to connect to their hotmail accounts. Here are some common fixes.


Removing and fixing many spyware programs and trojans can leave your system unable to connect your hotmail account. Here are some common fixes.

Some spyware programs change your security settings. Hotmail needs the meta-refresh enabled to work correctly.

Enable META REFRESH:

    1. Open an IE window
    2. Click Tools menu
    3. Click Internet Options
    4. Click the Security tab
    5. Select the Internet web content zone
    6. Click Custom Level
    7. Scroll down to Allow Meta Refresh and select Enable
    8. Click OK until you completely close IE
    Note: If you for some reason you have placed hotmail into your Trusted Sites web content zone, you should repeat the above steps for that zone as well.

Rarely, clearing your cookies and temp internet files will help as well.

Clear the Cache:

    1. Open IE
    2. Click Tools
    3. Click Internet Options
    4. Click General Tab
    5. Under Temporary Internet files, you should click Delete Files
    6. Confirm with an OK
    7. Under Temporary Internet files, you should click Delete Cookies
    8. Confirm with an OK

If there are multiple sites that you cannot connect to correctly, you may have broken your winsock. Use this to reset the stack:
http://www.mozilla.org/products/firefox/

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