Web Page Cannot Be Displayed After Removing Spyware

Posted November 4, 2004 by AlexTheBeast in Windows spyware

Spyware and spyware removal often will break your Internet connection. This tutorial contains some tips for correcting this issue.

Spyware will often cause your dns, name servers, and TCP/IP stack to malfunction. Removing the spyware may completely kill your Internet connection. Below, you will find some suggestions. (Most of these are collected from other tech-recipes on this site)

Try each possible solution in the order listed below. If one works, do not complete the rest.

First, remove all viruses and spyware from your computer, using this Tech-Recipes tutorial as a guide.

Reset the stack:

    1. Left-click the Start button.
    2. Select Run
    3. In the open box type the following: netsh int ip reset c:\resetlog.txt

Reset the winsock catalog:

    1. Left-click the Start button
    2. Select Run
    3. In the open box type the following: netsh winsock reset catalog

Download and use winsockxpfix: http://www.spychecker.com/program/winsockxpfix.html


    Use Hijack This to delete any references to name servers. An example would be as follows:
    O17 - HKLM\System\CCS\Services\Tcpip\..\{079ECE21-2D77-4A31-B64C-AD5A2FC6B506}: NameServer =

    Examine your host file, and delete any abnormal entries there as well. (C:\WINDOWS\System32\drivers\etc\hosts)
    Then try a reboot.

One of these solutions will typically work. If you have any more suggestions, please post them in the comments below.

The Conversation

Follow the reactions below and share your own thoughts.

  • Dion

    To go along with you said up there look for a proxy reg key in hijack this. I was working on a system and completely overlooked that key twice before I saw it.

  • Anonymous

    Message: The page cannot be displayed
    how to remove the page cannot be displayed. is any salotion to open the web page if displayed,

  • Anonymous

    Another fix was to go to the Internet Properties and disable the proxy setting that got enabled with the Malware (Internet options/Lan Settings/Use a proxy server… As I just happen to see Dion mentioned…….

  • You should repair your system after removing spyware, for spyware may mess up your registry or something.

  • anonymous

    wow! thank you for all the replies! i was looking for a solution for almost 2 days and thank goodness i found this site! thanks y’all =)