Web Page Cannot Be Displayed After Removing Spyware

Posted November 4, 2004 by AlexTheBeast in Windows spyware

Spyware and spyware removal often will break your Internet connection. This tutorial contains some tips for correcting this issue.


Spyware will often cause your dns, name servers, and TCP/IP stack to malfunction. Removing the spyware may completely kill your Internet connection. Below, you will find some suggestions. (Most of these are collected from other tech-recipes on this site)

Try each possible solution in the order listed below. If one works, do not complete the rest.

First, remove all viruses and spyware from your computer, using this Tech-Recipes tutorial as a guide.

Reset the stack:

    1. Left-click the Start button.
    2. Select Run
    3. In the open box type the following: netsh int ip reset c:\resetlog.txt

Reset the winsock catalog:

    1. Left-click the Start button
    2. Select Run
    3. In the open box type the following: netsh winsock reset catalog

Download and use winsockxpfix: http://www.spychecker.com/program/winsockxpfix.html

Desperation:

    Use Hijack This to delete any references to name servers. An example would be as follows:
    O17 - HKLM\System\CCS\Services\Tcpip\..\{079ECE21-2D77-4A31-B64C-AD5A2FC6B506}: NameServer = 192.168.1.1

    Examine your host file, and delete any abnormal entries there as well. (C:\WINDOWS\System32\drivers\etc\hosts)
    Then try a reboot.

One of these solutions will typically work. If you have any more suggestions, please post them in the comments below.

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