Blackberry – Service blocked errors when sending emails from device

Contributed by Jimmy Selix  
Tagged: Blackberry  

I have over 200 blackberry users and each week I run into a new fun error. This week I had a user who stopped receiving emails and was unable to send but the user was still able to browse the web on the device. The user also would get the Red X next to the outgoing email and the message itself had an error “Status: Service Blocked”

Blackberry Error:

“Status: Service Blocked”

This error occurs when sending emails. The device is not able to receive emails. However, usually the device is able to get online via the Blackberry Browser.

Cause:

Incorrect Data Plan with Phone Carrier.

If you connect to your company’s BES (Blackberry Enterprise Server), you will need to have a BES data plan NOT the BIS (Blackberry Internet Service) data plan.

After the carrier switches the data plan to the appropriate BES one, you may need to go into Options > Advanced Options > Host Routing Tables and click and choose “Register Now” to update the devices routing tables.

If you still cannot send or receive emails; you may need to rerun the Enterprise Activation.