Comments on: Napster Cancel Phone Number and Script

By: ste

ste — Thu, 20 Jan 2011 18:04:00 +0000

napster bites the big one…. anyone who thinks otherwise is paid by them to do so…. i dropped out of high school faster then i was able to cancel my membership!

By: Nanahutch

Nanahutch — Mon, 13 Sep 2010 23:39:00 +0000

Went through the above steps but still ended up waiting for a live person, todays wait less than five minutes. He asked for a 9 diget ID and I told him I have a seven diget on my credit card statement so he said that would do. He had me on hold twice, no more than a total of 3-4 minutes. Told me an email just went out to our email and he gave me a confrimation number without my asking. Not too hard. I should have asked if I would be getting a credit for the month they just charged me for!!!

By: Dave

Dave — Thu, 03 Jun 2010 21:39:00 +0000

Thanks for the info. Napster does blow. I was going to reup in September thinking I no longer had a membership because I didn’t reup when my year was was over in December (I had been purchasing 1 year at a time). Billing notifications would be nice. Since they were so difficult, I’ll find a more trustworthy service elsewhere instead. Thanks again!

By: cyrena

cyrena — Wed, 19 May 2010 20:49:00 +0000

Thanks for the tips guys. Turned out to be nearly painless.

By: Anonymous

Anonymous — Fri, 08 Jan 2010 20:00:00 +0000

Oh, an instead of pressing 2 at step 4, now it asks you to press 1 to cancel.

By: Anonymous

Anonymous — Fri, 08 Jan 2010 19:55:00 +0000

It sucks that I had to call to cancel, but it only took me about 5 minutes. Thanks a lot for the info, really helped speed things up!

By: Cindy

Cindy — Fri, 18 Sep 2009 23:10:00 +0000

Thank you. Now, can anyone tell me how to cancel aol?

By: STEVE

STEVE — Mon, 01 Jun 2009 18:40:00 +0000

THANKS. WORKED PERFECT.

By: Joey Boombotz

Joey Boombotz — Wed, 13 May 2009 01:41:00 +0000

When I canceled on 05/12/09 the number to call was 866-620-1137 and just press 1 at the menu.

By: OOOOO

OOOOO — Sat, 25 Apr 2009 19:39:00 +0000

I google about this sometimes and lo and behold, this is what I see.

First: The picture above. NY statements screw up every time. They truncate the ID. There should be 9 digits.

Second: Mandatory post-trial phone support was instated because a significant amount of people were cancelling because of tech problems. An agent is then supposed to find out if it is a problem they can correct for you in a phone call. You won’t believe how many people cancelled because they didn’t properly configure their MP3 players, or kept up with updates and service packs.

Customer service does not resist as people say. They make an offer, and you can choose to take it or say “no” and move on.